5.2 Build 7 confusion

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Sue Landes
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Company Name: Western Woodworking LLC

5.2 Build 7 confusion

Postby Sue Landes » Mon, Mar 01 2010, 6:03PM

OK, so 5.2 expired today and I tried to update with Build 7 because we just aren't ready to take on 6.0 yet. Called support earlier and they said to go to the bottom of the software page and download Build 7. Did that and went thru all of the steps and still get the error message saying that 5.2 expired today and that I need to call eCabinets. Can someone please help? I am in the middle of a cabinet job that is on a deadline. :wall:

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Thom Davies
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Re: 5.2 Build 7 confusion

Postby Thom Davies » Mon, Mar 01 2010, 6:10PM

did u install 5.2B7 when ecabs was running?

cos u have to install it with ecabs NOT running!

Hope this helps

Thom Davies
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Sue Landes
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Re: 5.2 Build 7 confusion

Postby Sue Landes » Mon, Mar 01 2010, 6:53PM

I did not have ecabs running when I tried to install the update. I go through all of the steps to install and it says that everything is ok but when I go to open ecabs I get the message that says that 5.2 is expired and I have to contact ecabs @ 877-880-4638.

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Kerry Fullington
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Re: 5.2 Build 7 confusion

Postby Kerry Fullington » Tue, Mar 02 2010, 7:14AM

Sue,

I would call Thermwood. It may have something to do with the fact Build 6 had expired before you tried to install Build 7 to extend the expiration.

Kerry

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Brad McIntosh
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Re: 5.2 Build 7 confusion

Postby Brad McIntosh » Tue, Mar 02 2010, 9:07AM

REMEMBER! If you are running on Vista or Windows 7 that you MUST run the update with the "Run as Administrator..." option.

I am not sure if this is applicable in you instance as no mention of your operating system was made.

Sue Landes
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Posts: 7
Joined: Fri, Sep 04 2009, 1:11PM
Company Name: Western Woodworking LLC

Re: 5.2 Build 7 confusion

Postby Sue Landes » Wed, Mar 03 2010, 5:54PM

Brad - THANK YOU, THANK YOU, THANK YOU. We do run Vista. I am back up and running.

Sue :D


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