Presentation view causes ecabinets to shut down

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Gene Kimmi
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Presentation view causes ecabinets to shut down

Postby Gene Kimmi » Tue, Mar 04 2014, 9:00AM

I downloaded build 13 on Thursday and had a problem with ecabinets going to a white screen and not responding when I loaded a job. A call to Thermwood fixed the problem by checking the "Use hoops double buffering" box in settings and preferences.

Yesterday, when I tried to use presentation view on a job, the "ecabinets has encountered a problem and needs to close" box kept popping up. It would do this when it started to find geometry. I have tried a couple different jobs and they all do this. I also noticed that dimensioning a wall of cabinets in the line drawing editor was very slow.

Has anyone else encountered these problems? Any fixes? Thanks.
Gene Kimmi
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Re: Presentation view causes ecabinets to shut down

Postby Rick Deskins » Tue, Mar 04 2014, 10:37AM

Have you tried to update your video card drivers?
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Gene Kimmi
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Re: Presentation view causes ecabinets to shut down

Postby Gene Kimmi » Tue, Mar 04 2014, 12:23PM

The last driver update that Dell has for the FX 2500M is from 2007, and I have it downloaded and installed.
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Re: Presentation view causes ecabinets to shut down

Postby Rick Deskins » Wed, Mar 05 2014, 9:04AM

Can you zip up the job and post it? Or you can send it to cabinets@thermwood.com
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Dennis Englert

Re: Presentation view causes ecabinets to shut down

Postby Dennis Englert » Thu, Mar 06 2014, 9:42AM

Gene,

I've sent you an email. I could not get your job file to crash. Please refer to my email with regards to the video drivers and/or updating your video card.

Dennis

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Scott G Vaal
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Re: Presentation view causes ecabinets to shut down

Postby Scott G Vaal » Thu, Mar 06 2014, 3:59PM

Gene,

We have discovered an issue with the Pull Detail option in the presentation view causing a crash situation. Please try the following and see if it takes care of your situation as well. Go to the Render View area, then select the Presentation Settings button on the left. Set the Pull Detail slider all the way to the Max position, then select OK. Now, perform the presentation view and see if it will complete successfully, then let us know your results.

Pull Detail1.jpg
Pull Detail1.jpg (13.92 KiB) Viewed 2033 times
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Re: Presentation view causes ecabinets to shut down

Postby Leo Graywacz » Thu, Mar 06 2014, 5:09PM

I think I'm having the same problem. No more video card updates for me.

I can render. But I can't do anything with the render. As soon as I try to adjust the view, spin it, zoom it, whatever...it crashes the program.

I tried the pull render to max and I'm still having the problem. I've tried a few different jobs and all have the same result.
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Re: Presentation view causes ecabinets to shut down

Postby Leo Graywacz » Thu, Mar 06 2014, 5:11PM

I even have a job that won't load before the program crashes on me. :wall:
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Re: Presentation view causes ecabinets to shut down

Postby Scott G Vaal » Thu, Mar 06 2014, 6:06PM

Leo Graywacz wrote:I think I'm having the same problem. No more video card updates for me.

I can render. But I can't do anything with the render. As soon as I try to adjust the view, spin it, zoom it, whatever...it crashes the program.

I tried the pull render to max and I'm still having the problem. I've tried a few different jobs and all have the same result.


Leo,

After you get this crash, go to the event viewer and see what faulting module is listed. Also what graphics card do you have?
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Scott Vaal
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Scott G Vaal
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Re: Presentation view causes ecabinets to shut down

Postby Scott G Vaal » Thu, Mar 06 2014, 6:09PM

Leo Graywacz wrote:I even have a job that won't load before the program crashes on me. :wall:


Leo,

Please email that job to me at cabinets@thermwood.com "Attn Scott V" for the subject and I will see what happens for me.
Regards,

Scott Vaal
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Leo Graywacz
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Re: Presentation view causes ecabinets to shut down

Postby Leo Graywacz » Fri, Mar 07 2014, 8:24AM

I emailed them
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Re: Presentation view causes ecabinets to shut down

Postby Gene Kimmi » Fri, Mar 07 2014, 10:04AM

Scott G Vaal wrote:Gene,

We have discovered an issue with the Pull Detail option in the presentation view causing a crash situation. Please try the following and see if it takes care of your situation as well. Go to the Render View area, then select the Presentation Settings button on the left. Set the Pull Detail slider all the way to the Max position, then select OK. Now, perform the presentation view and see if it will complete successfully, then let us know your results.

Pull Detail1.jpg



Scott,

That seems to have fixed it. I just took the job I had emailed into presentation view, and it worked fine. I will be working with other jobs over the weekend and the first of next week, if I run into similar problems, I'll let you know. Thanks.
Gene Kimmi
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Scott G Vaal
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Re: Presentation view causes ecabinets to shut down

Postby Scott G Vaal » Fri, Mar 07 2014, 10:08AM

Gene,

Thanks for the feedback.
Regards,

Scott Vaal
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Leo Graywacz
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Re: Presentation view causes ecabinets to shut down

Postby Leo Graywacz » Fri, Mar 07 2014, 10:25AM

Glad to hear that worked for you Gene. Not for me. I've done the pull to max and the hoops double buffering and still have an issue.

I've been playing around and if I create a room and render it I don't have any issues. If I put a display board or a display panel in there I also don't have an issue. If I put a display object or a molding I get a crash. If I put any cabinet in there (so far) I get a crash after it renders and I try to adjust it. Just a little more info to help with the bug finding. I hope. :mrgreen:
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Re: Presentation view causes ecabinets to shut down

Postby Leo Graywacz » Fri, Mar 07 2014, 11:32AM

I just built a new bunch of cabinets from some older seeds and went to render it and it worked. I believe I have the pull setting on MAX. So it seems there is a version to version incompatibility issue. I'll keep playing. But at least I have my eCabs back for new jobs. :beer:
Dell Precision 7710
Intel Core i7-6820HQ @ 2.70GHz 16.00 GB RAM
NVIDIA Quadro M3000M
256 GB PCIe NVMe - M.2 SSD
Win 7 Pro 64-bit

http://lrgwood.com


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