Temp folder error

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Rob Davis
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Temp folder error

Postby Rob Davis » Tue, Jan 30 2018, 7:47AM

Program runs OK until I go to nest a job. When I hit Nest, it does normally looking fo rduplicate parts, etc but then gives me an error message reading
"Directory: c\programdata\thermwood\ecabinetsystems\. Cannot create the temporary sub-directory" and when I click OK to that it says "Error Opening Nestlib. Exiting" and then gives me a list of all the parts of cabinets that did not nest, which is all of them.

I go to c\programdata\thermwood\ecabinetsystems\ and I see Temp folder but nothing in it. Also in this list, under the Temp folder are the multiple attempts of me trying to nest in folders named "tmpnst1" and numbers up to "tmpnst9". I tried to delete these tempnst folders but even though I am Admin, it says I don't have permission.

Any ideas? Program@thermwood says it is my antivirus but that hasn't changed in 6 months and this started yesterday. I have white listed eCab on virus protection, etc. Using Windows 10.

Rob Davis
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Re: Temp folder error

Postby Rob Davis » Tue, Jan 30 2018, 8:07AM

And, I can take twd file to machine and it nests fine.
My next step is to uninstall and re-install

tim lucas
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Re: Temp folder error

Postby tim lucas » Wed, Jan 31 2018, 6:43AM

Try turning off your antivirus and see if it will work. The antivirus software updates its threats and could cause it.
Tim
Tim Lucas Custom Woodworks LLC
www.TLCW.us

Rob Davis
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Re: Temp folder error

Postby Rob Davis » Wed, Jan 31 2018, 8:03AM

Thanks, Tim. I've tried that but no luck. It is strange.

tim lucas
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Re: Temp folder error

Postby tim lucas » Wed, Jan 31 2018, 9:48AM

Will it let you delete the temp folder itself? If not I think reinstall is in order also

Tim
Tim Lucas Custom Woodworks LLC
www.TLCW.us

Rick Deskins
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Re: Temp folder error

Postby Rick Deskins » Wed, Jan 31 2018, 9:49AM

Did you just whitelist ecabinets.exe or did you whitelist c:\programdata\thermwood\ecabinet systems and all it subfolders? What antivirus are you running on that pc? If you ran across the problem, then added ecabinets.exe and the programdata directory without rebooting there could still be file locks on the tmp files created.
Rick Deskins
eCabinet Systems Programmer
Dell Precision / Xeon E3-1240 / 8GB RAM/ AMD FirePro V4900


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