Trouble installing Version %

Paul DeLeone · Post by **Paul DeLeone** » Fri, Feb 09 2007, 7:19PM

Hi all,
I am brand new here and I am having difficulty installing version 5 on my computer. I end up getting a message that states:
\"The upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing or the upgrade patch may update a different program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch\"

I do not claim to be super computer savvy, but does anyone know what I need to do? HELP!
Thanks,
Paul

DanEpps · Post by **DanEpps** » Fri, Feb 09 2007, 7:27PM

Paul

It sounds like you are trying to install the latest upgrade but don't have eCabinets installed. You must have version 5 already installed to use the upgrade.

The software cannot be downloaded. You must request it from Thermwood and they will ship you an installation CD and email an authorization code for the software.

justin mason · Post by **justin mason** » Sat, Feb 10 2007, 12:32AM

dan do you nedd a new disk for each computor, or just a new code?

justin mason · Post by **justin mason** » Sat, Feb 10 2007, 12:32AM

dan do you nedd a new disk for each computor, or just a new code?

Rick Palechuk · Post by **Rick Palechuk** » Sat, Feb 10 2007, 2:39AM

Just a new code.

Justin D Melhiser · Post by **Justin D Melhiser** » Mon, Feb 12 2007, 9:10AM

Paul

I am going to give you a call and what through this with you on the phone. It will help me out with understanding what the problem is. Thank you