new install and crash

Rick Fulgham · Post by **Rick Fulgham** » Tue, Mar 20 2007, 1:00PM

HELP!

I'm going crazy. I just got a new computer to try to make eCabinets run faster. I copied all of the files onto the new hard drive and it wouldn't run. So I reinstalled the software from the V5 CD, then ran the 5.1 build 2 update. The program runs and will open one of my batch cabinet files but when I try to open my bigger (18mb) kitchen file it will read anywhere from 16% - 48%, the little window will disappear, and then the Microsoft window will appear - Sorry your program crashed!

There were a number of other installation problems along the way but this is where I am now. What can I do to save this file? Unfortunately I \"moved\" it from the other hard drive so there is no copy left.

Thanks, Rick Fulgham

Justin D Melhiser · Post by **Justin D Melhiser** » Tue, Mar 20 2007, 2:02PM

Rick

Do you have a file you can post or email it to me? cabinets@thermwood.com

Justin D Melhiser · Post by **Justin D Melhiser** » Tue, Mar 20 2007, 2:03PM

Rick

I would like for you to send that same file that made your computer crash.

Thank You

Michael Yeargain · Post by **Michael Yeargain** » Tue, Mar 20 2007, 4:37PM

Rick Fulgham,

What's the Op system for your comp?

Rick Fulgham · Post by **Rick Fulgham** » Tue, Mar 20 2007, 4:53PM

I'm running XP Home edition. My last computer had the Pro edition.

Rick

Michael Yeargain · Post by **Michael Yeargain** » Tue, Mar 20 2007, 4:58PM

You said in a previous post that you copied the files onto your new comp.

Did you copy and paste the files with windows explorer, or use the backup utility? Some files can't be transfered without error.