floating countertops?

Terry lavalley · Post by **Terry lavalley** » Sat, Jun 30 2007, 8:14PM

when I make my countertops one of them is floating above my cabs, also when I go to save it will get to about 34% and freeze, not responding so I lose any forward progress, in some of the jpg the diolag box remains

Gene Kimmi · Post by **Gene Kimmi** » Sat, Jun 30 2007, 11:21PM

Terry,

To solve the issue with saving, take one of your countertops into the part editor then return without making any changes. This will let you save the job without freezing up. This issue started with Build 3.

As for the countertops floating, it looks like your cabinets are a couple inches lower than the stove height. Is it possible they are setting below the floor a couple inches? I have had some do that if I took them back to the cabinet editor to make changes to them.

Nick M Singer · Post by **Nick M Singer** » Sun, Jul 01 2007, 12:26AM

Yup that pesky JPEG dialogue box is just one of those long unresolved programming bugs I was refering to in an earlier post

Kerry Fullington · Post by **Kerry Fullington** » Sun, Jul 01 2007, 8:16AM

Nick,
I think the jpeg dialogue box is a system related problem. It has something to do with certain graphic card settings or something. It doesn't happen to everyone. It has been discussed at length in the past but I don't remember the cure. I'll see if I can hunt it down.
Kerry

Nick M Singer · Post by **Nick M Singer** » Sun, Jul 01 2007, 10:00AM

That would be good Kerry, Ihave seen it happen over about 5 different cards that I have owned.

Kerry Fullington · Post by **Kerry Fullington** » Mon, Jul 02 2007, 6:10AM

Nick,
i still haven't found the other forum threads that discuss this. If I were you I would email eCabinets directly or report this problem using \"Feedback\" in the software to contact eCabinets directly. This will get you an answer a lot faster than waiting for the right people to find this post buried in the forum. This goes for your material problem in your new post as well. If this is causing you down time, go directly to Thermwood with the problem.
Kerry

Justin Melhiser · Post by **Justin Melhiser** » Mon, Jul 02 2007, 1:08PM

Terry

Could you post this job file so I can take a look at it? You can also email it to me at cabinets@thermwood.com

Thank You
Justin

Jay Waters · Post by **Jay Waters** » Thu, Jul 05 2007, 12:48PM

well, now I've got some floating countertops... Here is a pic, maybe it's a simple setting somewhere that I have overlooked. These cabinets are 34 3/4\" high.

Rick Deskins · Post by **Rick Deskins** » Thu, Jul 05 2007, 2:19PM

It be nice if someone would post a cabinet or job that this is happening with. JPGs are nice eyecandy, but they dont tell me what the problem is.

Jay Waters · Post by **Jay Waters** » Thu, Jul 05 2007, 2:41PM

Here ya go Rick. Nothing but meat and potatoes! No eyecandy....

Jay

Rick Deskins · Post by **Rick Deskins** » Thu, Jul 05 2007, 2:51PM

Thanks

Rick Deskins · Post by **Rick Deskins** » Thu, Jul 05 2007, 3:47PM

Should be fixed up in next patch (in beta now). You will have to delete any offending countertops and readd them.

Jay Waters · Post by **Jay Waters** » Thu, Jul 05 2007, 3:58PM

So, if I'm reading you right we will need to delete and re-add them after we receive the patch in order for them to display correctly?

Rick Deskins · Post by **Rick Deskins** » Thu, Jul 05 2007, 4:01PM

yes, this is correct. Just FYI, this problems only happens on assemblies.

Jay Waters · Post by **Jay Waters** » Thu, Jul 05 2007, 5:07PM

OK, thanks Rick. I appreciate it.