Controller freeze at version 6 image when loading

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SoulDiallo
New Member
Posts: 8
Joined: Tue, Jun 26 2007, 3:55PM

Controller freeze at version 6 image when loading

Postby SoulDiallo » Fri, Jan 30 2009, 5:25PM

Please help us with the following issue:

When starting the controller it freeze after windows has started and the thermwood software is loading (version 6 image)

Then the PC is frozen, even CTRL+ALT+DEL does not work.

Following calls to your tech support
We have :

1- check green fuses, the 2.5A was burned and we replaced it, it is OK now
2- delete log file (plchist.thm, mclock.bin, mclog.bak)
3-re-install thermwood software on C: drive
4- check RAM chip (remove clean, reseat)
5- remove non-essential component on MB (modem, unplug keyboard and DVD drive and use standard external keyboard
6- checked voltages from PC power supply.

None of these worked.

Any other suggestions.

Thanks.

Ryan Hochgesang
Thermwood Team
Posts: 681
Joined: Wed, May 18 2005, 8:41AM
Location: Thermwood

Re: Controller freeze at version 6 image when loading

Postby Ryan Hochgesang » Mon, Feb 02 2009, 10:38AM

Soul,

I have submitted the information you supplied to our Field Service Dept. and they will be in contact with you to help resolve your issues.
Ryan Hochgesang
Software Support


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