First, thanks for replying Ken. I have always been, and will continue to be, a champion of Thermwood and eCabinets.
I feel that I understand your concept much better now. The main issue I was having was the "secrecy" of the whole affair. The first post that contained any information at all said that:
YouBuild is currently being test marketed at one location in Charlotte, NC. YouBuild products can either be purchased via the internet (http://www.youbuild.com
) or through the end cap at the Wendover Road Home Depot location. YouBuild products are generated and resized using eCabinets. Customers can select products, resize if needed and then order. The order goes to Columbia and they machine and package the components for each job. Columbia then ships the products to the Home Depot store for the customer to pick up. The customer takes his products home and assembles them.
This is the basic flow of the program. We are unsure where it will go from here. The lock-dado joint is currently being tested in this application and once we feel it is ready, we will send it out as an update for eCabinet Systems.
After that, nothing was said even though the comments/questions/criticisms continued to accumulate. One thing I have always championed for Thermwood is the open, honest and straight-forward line of communication between users and Thermwood leadership. In this particular instance though, I feel that everyone was left out of the loop. I completely understand the need for corporate secrecy when developing new processes or products, but to completely ignore your existing customer base when they are begging for bug fixes is very damaging to your reputation for customer service.
I do not, however, think this is something that cannot be overcome. Your forthrightness has no doubt reduced the fear among some (me especially) that you were making an attempt to directly compete with your customer base. I DO think this model can work, especially if you include Thermwood owners into the supplier mix. It may not be for everyone but some are equipped (mostly) and prepared to make an investment in their futures. I do see much promise in this experiment if Thermwood owners are included in the mix (and if it succeeds).
As always, I wish you and the entire Thermwood family much success in your ventures. It is only through your success that many of us can continue to exist in this business given today's economy.