Q core update crashes on

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David Giesbrecht
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Posts: 67
Joined: Thu, Mar 03 2011, 10:40PM
Company Name: Silverpine Cabinets
Country: CANADA

Q core update crashes on

Postby David Giesbrecht » Wed, Feb 15 2017, 1:40PM

We just paid the bucks to update our CS45 to the latest Q core 9.1.4. Lots of awesome features that we have been missing from 8.1.1. However one of the features doesn't seem to work right. The replace tool while cutting crashes. We hit Pause then replace tool, the machine comes back drops the tool, we put in a new tool and it opens the new diameter dialog then tries to open the measure tool and crashes with an AFL error. Has anyone else had this problem? Is it a software or hardware issue on our machine?
David Giesbrecht
Inter(R) Core(TM) i7-7700CPU OC@ 4.8 GHz
8.00 GB DDR5 2133MHz
NVIDIA GeForce GTX 970 4GB
Z270x-Gaming 5 MOBO
1TB Samsung 960PRO SSD

Clint Buechlein
Thermwood Team
Posts: 170
Joined: Fri, May 15 2015, 1:21PM
Company Name: Thermwood Corp
Country: UNITED STATES

Re: Q core update crashes on

Postby Clint Buechlein » Wed, Feb 15 2017, 2:00PM

David,

First thing I would recommend, go to Control Options, Communications, and Check for Updates, current version is 9.2.2. Update and see if that corrects it. It may not, but it doesn't hurt to be up to date. Is it crashing as in THM crashes and shuts down, or does it give an error message on an AFL statement? If its an error message, take a screenshot of the machine showing the error message and the AFL statement its on. If its the software itself crashing and shutting down, does it give you an opportunity to send in a crash report?

-Clint-

Thomas strembitsky
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Posts: 151
Joined: Fri, Jul 27 2012, 12:30PM
Company Name: true form cabinets
Country: CANADA
Contact:

Re: Q core update crashes on

Postby Thomas strembitsky » Thu, Feb 16 2017, 12:22PM

I've had the same issue happen and ive avoided doing that since. please let us know if its fixed now
Intel(R) Core(TM) i5-6400 @ 2.70GHz 8.00 GB RAM
NVIDIA GeForce GTX 950
Windows 10 Professional 64-bit
http://www.trueform.ca
CS43 cnc

Thomas strembitsky
Senior Member
Posts: 151
Joined: Fri, Jul 27 2012, 12:30PM
Company Name: true form cabinets
Country: CANADA
Contact:

Re: Q core update crashes on

Postby Thomas strembitsky » Thu, Feb 16 2017, 12:55PM

here is what happened when I did a few months back if it helps
Attachments
change tool mid job.PNG
Intel(R) Core(TM) i5-6400 @ 2.70GHz 8.00 GB RAM
NVIDIA GeForce GTX 950
Windows 10 Professional 64-bit
http://www.trueform.ca
CS43 cnc

Clint Buechlein
Thermwood Team
Posts: 170
Joined: Fri, May 15 2015, 1:21PM
Company Name: Thermwood Corp
Country: UNITED STATES

Re: Q core update crashes on

Postby Clint Buechlein » Thu, Feb 16 2017, 1:39PM

Thomas strembitsky wrote:here is what happened when I did a few months back if it helps


Thomas,

Can you send me an export from Control Nesting? You can either post it here or email to cabinets@thermwood.com. Also I assume you do not have a piggyback drill?

-Clint-

Thomas strembitsky
Senior Member
Posts: 151
Joined: Fri, Jul 27 2012, 12:30PM
Company Name: true form cabinets
Country: CANADA
Contact:

Re: Q core update crashes on

Postby Thomas strembitsky » Thu, Feb 16 2017, 3:57PM

we do not have that and I emailed the cab file to you
Intel(R) Core(TM) i5-6400 @ 2.70GHz 8.00 GB RAM
NVIDIA GeForce GTX 950
Windows 10 Professional 64-bit
http://www.trueform.ca
CS43 cnc

Clint Buechlein
Thermwood Team
Posts: 170
Joined: Fri, May 15 2015, 1:21PM
Company Name: Thermwood Corp
Country: UNITED STATES

Re: Q core update crashes on

Postby Clint Buechlein » Thu, Mar 02 2017, 2:30PM

David or Thomas,

Did the update to 9.2.2 correct your issue? If not, can you get me exact steps you are doing so I can try to reproduce it here?

-Clint-

David Giesbrecht
Junior Member
Posts: 67
Joined: Thu, Mar 03 2011, 10:40PM
Company Name: Silverpine Cabinets
Country: CANADA

Re: Q core update crashes on

Postby David Giesbrecht » Thu, Mar 02 2017, 3:51PM

Yes we are on 9.2.2 for the Q core. Please see attached photos for the steps we take.

Capture1.JPG

Capture2.JPG


Will try to add the next three steps next post...
David Giesbrecht
Inter(R) Core(TM) i7-7700CPU OC@ 4.8 GHz
8.00 GB DDR5 2133MHz
NVIDIA GeForce GTX 970 4GB
Z270x-Gaming 5 MOBO
1TB Samsung 960PRO SSD

David Giesbrecht
Junior Member
Posts: 67
Joined: Thu, Mar 03 2011, 10:40PM
Company Name: Silverpine Cabinets
Country: CANADA

Re: Q core update crashes on

Postby David Giesbrecht » Thu, Mar 02 2017, 3:54PM

Final steps. See below.

Capture3.JPG

Capture4.JPG

Capture5.JPG


After 5th step it freezes. Only way out is NC reset and start the sheet over again.
David Giesbrecht
Inter(R) Core(TM) i7-7700CPU OC@ 4.8 GHz
8.00 GB DDR5 2133MHz
NVIDIA GeForce GTX 970 4GB
Z270x-Gaming 5 MOBO
1TB Samsung 960PRO SSD

David Giesbrecht
Junior Member
Posts: 67
Joined: Thu, Mar 03 2011, 10:40PM
Company Name: Silverpine Cabinets
Country: CANADA

Re: Q core update crashes on

Postby David Giesbrecht » Thu, Mar 02 2017, 3:57PM

Clint Buechlein wrote:Post by Clint Buechlein » Thu, Mar 02 2017, 1:30PM

David or Thomas,

Did the update to 9.2.2 correct your issue? If not, can you get me exact steps you are doing so I can try to reproduce it here?


No the update didn't fix the problem.
David Giesbrecht
Inter(R) Core(TM) i7-7700CPU OC@ 4.8 GHz
8.00 GB DDR5 2133MHz
NVIDIA GeForce GTX 970 4GB
Z270x-Gaming 5 MOBO
1TB Samsung 960PRO SSD

Clint Buechlein
Thermwood Team
Posts: 170
Joined: Fri, May 15 2015, 1:21PM
Company Name: Thermwood Corp
Country: UNITED STATES

Re: Q core update crashes on

Postby Clint Buechlein » Thu, Mar 02 2017, 4:48PM

David,

Go to the C drive and verify there is a folder named toolgrp. Must be named exactly. If there isn't a folder by that name, create a folder and try it again. If it does exist, right click and make sure it isn't set to read only. So far the only way we could get it to fail was getting rid of that folder.

-Clint-

Thomas strembitsky
Senior Member
Posts: 151
Joined: Fri, Jul 27 2012, 12:30PM
Company Name: true form cabinets
Country: CANADA
Contact:

Re: Q core update crashes on

Postby Thomas strembitsky » Thu, Mar 02 2017, 5:06PM

I checked on our machine and the folder was there and empty but it was set to read only. haven't tested tool change out though
Intel(R) Core(TM) i5-6400 @ 2.70GHz 8.00 GB RAM
NVIDIA GeForce GTX 950
Windows 10 Professional 64-bit
http://www.trueform.ca
CS43 cnc


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