error message

Lawrence Kolegue · Post by **Lawrence Kolegue** » Tue, Jun 12 2007, 8:43PM

hi
when i open ecab, the program checked to see if an update is needed before the program opens. then, after the update check an error message appears (see attachment) and says failed to create empty document. now i can't get into the program. what do i need to do to correct this? thanks for your help.

larry

Michael Rice · Post by **Michael Rice** » Wed, Jun 13 2007, 5:45AM

Lawrence.......try this. C/Program files/Thermwood/eCabinet systems..........look for a file called \"Update\", click on the file and rerun the update and see if that fixes the problem. I've had something like this happen a couple times.

Mike

Lawrence Kolegue · Post by **Lawrence Kolegue** » Wed, Jun 13 2007, 7:11AM

Hi Mike
The only file I could find is ecab update.exe. It's size is 0 kb and when I try to run it windows says it is not a valid win 32 application. Is this the file you mean? It was the only one with update in it. Thanks for your help.
Larry

Rick Deskins · Post by **Rick Deskins** » Wed, Jun 13 2007, 7:23AM

Looks like the update file is corrupt. Please download and install this update.

http://downloads.thermwood.com/eCabinet ... Build3.exe

Lawrence Kolegue · Post by **Lawrence Kolegue** » Wed, Jun 13 2007, 9:53AM

hi Rick
I had already downloaded that update and installed it. So i downloaded your update file and uninstalled the previous update and reinstalled with your download and the same error resulted.

larry

Nemanja Vujkovic · Post by **Nemanja Vujkovic** » Wed, Jun 13 2007, 2:52PM

Lawrence,

try to uninstalln eCabs, and install it again. The error is maybe deeper than update file!