v.6 error message

[Dennis Adrian]

Trying to install V.6 and get this error message .. error 1720 . Can anyone help me to understand this.

Thanks, Dennis

[James Newman]

Hello Dennis,
Can you provide what the error message says or a screenshot of it.

[Dennis Adrian]

Hey James, I do not know how to post an attachment but the error message says..."Error 1720. There is a problem with this Windows Installer Package. A script required for this install to complete could not be run. Contact support personell or package vendor. Custom action
PreserveV5Files script error -2146828218, Microsoft...

Thanks,
Dennis

[Rick Deskins]

"..."

Is there a line number? Scroll down on the description, the line number is the most important of the error message.

Thanks,
Rick

[Dennis Adrian]

Hi Rick, I cant seem to get the error message to expand, it has no corner stretching - wont respond to scroll wheel or anything else

[Ryan Callahan]

Dennis,

You will have to open the event viewer to get the error message. the easiest way to do this is to select Start, then RUN. Type eventvwr.msc and press ENTER. Under Windows Logs, select Application, and then find the 'X' that details the problem.

You should be able to highlight the text in this window and then press <ctrl><C> to copy the text. Paste this into your post for our review.

[Dennis Adrian]

Hey Ryan This is a screen capture of the event viewer, I could not seem to get the copy/paste function to work on the highlighted event veiwer so I did print sceen.

Thank you,
Dennis

[Dennis Adrian]

I think this might be the one you need, thanks for your patience with me as I struggle thru computing 101.

[Rick Deskins]

Does the folder c:\Documents and Settings\All Users\Documents exists on your system?

[Dennis Adrian]

Rick, that folder is on the computer but would not open, when I clicked on it access was denied.

[Paul Huff]

I got a Windows Install error when I first tried to install eCabnets 6 also. I decided my file was corrupted on the download somehow and downloaded it again. I didn't have any problems the second time.

[Dennis Adrian]

Thanks Paul, but I tried that and got the same error message.

[Dennis Adrian]

I think I am making progress here, got past the old error message and now have one - error 1303 asking me to log on as administrator, but I am logged on as administrator.
Don't know what to do next, can anyone tell me how to be "more" administrative.

Thanks,
Dennis

[Dennis Adrian]

Great day... got it working! Thanks to all for your assistance and thank you Thermwood for the opportunity to use this fantastic software.

[Ryan Callahan]

Dennis,

Can you let us all know what you did to get it working. Not crucial, but it might help others in solving this same error. This might allow us to resolve the problem in the installer as well.

Thanks.