Hello folks,
Since the new build I have been having problems printing in the cabinet editor. If I open a cabinet and try to print it in the cabinet editor eCab stops working. I have to restart it every time.
The same thing happens when I try to create a room and then place the cabinets in the room and try to print, eCab will stop working.
Now if I take that room into presentation view and try to print it works and the image prints, but eCab will stop working when I try to exit prsentation view.
Same printer for last two years. All drivers are up to date. No issues printing with any other software.
Any Ideas.
Thanks in advance.
Steve
eCab Printing in Cabinet editor.
Moderators: Jason Susnjara, Larry Epplin, Clint Buechlein, Scott G Vaal
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- Junior Member
- Posts: 80
- Joined: Wed, Jul 20 2005, 7:29AM
- Company Name: Silhouette Custom Cabinets
- Country: CANADA
- Location: Hamilton, Ontario
eCab Printing in Cabinet editor.
- Attachments
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- ecab error.pdf
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- Thermwood Team
- Posts: 857
- Joined: Tue, May 17 2005, 12:47PM
- Company Name: Thermwood
- Country: UNITED STATES
- Location: Thermwood
Re: eCab Printing in Cabinet editor.
We need more info from you. After you get the crash, please go directly to the Windows Event Viewer {Start, Right-Click on Computer, select Manage (wait for dialog), Expand the Event Viewer tree, then Windows Logs, then select Application (wait for it to populate)} and give us all the details of the newest error listed (double click to open the error). What type of video card to you have?
Rick Deskins
eCabinet Systems Programmer
Dell Precision / Xeon E3-1240 / 8GB RAM/ AMD FirePro V4900
eCabinet Systems Programmer
Dell Precision / Xeon E3-1240 / 8GB RAM/ AMD FirePro V4900
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- Junior Member
- Posts: 80
- Joined: Wed, Jul 20 2005, 7:29AM
- Company Name: Silhouette Custom Cabinets
- Country: CANADA
- Location: Hamilton, Ontario
Re: eCab Printing in Cabinet editor.
Is this the info that you are alooking for:
+ System
- Provider
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-03-25T13:09:08.000000000Z
EventRecordID 55355
Channel Application
Computer pc01
Security
- EventData
15356017
22
FaultTolerantHeap
Not available
0
ECABINETS.exe
6.0.101.0
530CB189
ffffbaad
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTH1ED1.tmp\fthempty.txt
0
a3da1eb4-b41e-11e3-b705-64315036311f
0
+ System
- Provider
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-03-25T13:09:08.000000000Z
EventRecordID 55355
Channel Application
Computer pc01
Security
- EventData
15356017
22
FaultTolerantHeap
Not available
0
ECABINETS.exe
6.0.101.0
530CB189
ffffbaad
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTH1ED1.tmp\fthempty.txt
0
a3da1eb4-b41e-11e3-b705-64315036311f
0
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- Thermwood Team
- Posts: 857
- Joined: Tue, May 17 2005, 12:47PM
- Company Name: Thermwood
- Country: UNITED STATES
- Location: Thermwood
Re: eCab Printing in Cabinet editor.
That is the info under the Details tab. Can you give the text that is under the General Tab?
Rick Deskins
eCabinet Systems Programmer
Dell Precision / Xeon E3-1240 / 8GB RAM/ AMD FirePro V4900
eCabinet Systems Programmer
Dell Precision / Xeon E3-1240 / 8GB RAM/ AMD FirePro V4900
-
- Junior Member
- Posts: 80
- Joined: Wed, Jul 20 2005, 7:29AM
- Company Name: Silhouette Custom Cabinets
- Country: CANADA
- Location: Hamilton, Ontario
Re: eCab Printing in Cabinet editor.
Log Name: Application
Source: Microsoft-Windows-Security-SPP
Date: 14-04-01 3:24:14 PM
Event ID: 903
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: pc01
Description:
The Software Protection service has stopped.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
<EventID Qualifiers="16384">903</EventID>
<Version>0</Version>
<Level>0</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-01T19:24:14.000000000Z" />
<EventRecordID>55679</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>pc01</Computer>
<Security />
</System>
<EventData>
</EventData>
</Event>
Source: Microsoft-Windows-Security-SPP
Date: 14-04-01 3:24:14 PM
Event ID: 903
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: pc01
Description:
The Software Protection service has stopped.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
<EventID Qualifiers="16384">903</EventID>
<Version>0</Version>
<Level>0</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-01T19:24:14.000000000Z" />
<EventRecordID>55679</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>pc01</Computer>
<Security />
</System>
<EventData>
</EventData>
</Event>
-
- Junior Member
- Posts: 80
- Joined: Wed, Jul 20 2005, 7:29AM
- Company Name: Silhouette Custom Cabinets
- Country: CANADA
- Location: Hamilton, Ontario
Re: eCab Printing in Cabinet editor.
Log Name: Application
Source: Application Error
Date: 14-04-01 3:29:32 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: pc01
Description:
Faulting application name: ECABINETS.exe, version: 6.0.101.0, time stamp: 0x530cb189
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc015000f
Fault offset: 0x00084671
Faulting process id: 0x141c
Faulting application start time: 0x01cf4de08d3554e2
Faulting application path: C:\Program Files (x86)\Thermwood\eCabinet Systems\ECABINETS.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: f2b766d8-b9d3-11e3-816a-64315036311f
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-01T19:29:32.000000000Z" />
<EventRecordID>55683</EventRecordID>
<Channel>Application</Channel>
<Computer>pc01</Computer>
<Security />
</System>
<EventData>
<Data>ECABINETS.exe</Data>
<Data>6.0.101.0</Data>
<Data>530cb189</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.18247</Data>
<Data>521ea8e7</Data>
<Data>c015000f</Data>
<Data>00084671</Data>
<Data>141c</Data>
<Data>01cf4de08d3554e2</Data>
<Data>C:\Program Files (x86)\Thermwood\eCabinet Systems\ECABINETS.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>f2b766d8-b9d3-11e3-816a-64315036311f</Data>
</EventData>
</Event>
Source: Application Error
Date: 14-04-01 3:29:32 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: pc01
Description:
Faulting application name: ECABINETS.exe, version: 6.0.101.0, time stamp: 0x530cb189
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc015000f
Fault offset: 0x00084671
Faulting process id: 0x141c
Faulting application start time: 0x01cf4de08d3554e2
Faulting application path: C:\Program Files (x86)\Thermwood\eCabinet Systems\ECABINETS.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: f2b766d8-b9d3-11e3-816a-64315036311f
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-01T19:29:32.000000000Z" />
<EventRecordID>55683</EventRecordID>
<Channel>Application</Channel>
<Computer>pc01</Computer>
<Security />
</System>
<EventData>
<Data>ECABINETS.exe</Data>
<Data>6.0.101.0</Data>
<Data>530cb189</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.18247</Data>
<Data>521ea8e7</Data>
<Data>c015000f</Data>
<Data>00084671</Data>
<Data>141c</Data>
<Data>01cf4de08d3554e2</Data>
<Data>C:\Program Files (x86)\Thermwood\eCabinet Systems\ECABINETS.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>f2b766d8-b9d3-11e3-816a-64315036311f</Data>
</EventData>
</Event>
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- Thermwood Team
- Posts: 1740
- Joined: Tue, May 17 2005, 12:44PM
- Company Name: Thermwood Corporation
- Location: Thermwood Corp: Dale, Indiana
- Contact:
Re: eCab Printing in Cabinet editor.
Steve,
Just want to let you know that I sent you a PM.
Just want to let you know that I sent you a PM.
Regards,
Scott Vaal
-Thermwood/eCabinet Systems-
Dell Precision / Xeon E3-1240 / 8GB RAM /NVIDIA Quadro K2000
Scott Vaal
-Thermwood/eCabinet Systems-
Dell Precision / Xeon E3-1240 / 8GB RAM /NVIDIA Quadro K2000