eCab Printing in Cabinet editor.

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Steve Detina
Junior Member
Posts: 74
Joined: Wed, Jul 20 2005, 7:29AM
Company Name: Silhouette Custom Cabinets
Country: CANADA
Location: Hamilton, Ontario

eCab Printing in Cabinet editor.

Postby Steve Detina » Wed, Mar 19 2014, 10:09AM

Hello folks,

Since the new build I have been having problems printing in the cabinet editor. If I open a cabinet and try to print it in the cabinet editor eCab stops working. I have to restart it every time.

The same thing happens when I try to create a room and then place the cabinets in the room and try to print, eCab will stop working.

Now if I take that room into presentation view and try to print it works and the image prints, but eCab will stop working when I try to exit prsentation view.

Same printer for last two years. All drivers are up to date. No issues printing with any other software.

Any Ideas.

Thanks in advance.

Steve
Attachments
ecab error.pdf
(135.6 KiB) Downloaded 103 times

Rick Deskins
Thermwood Team
Posts: 828
Joined: Tue, May 17 2005, 12:47PM
Company Name: Thermwood
Country: UNITED STATES
Location: Thermwood

Re: eCab Printing in Cabinet editor.

Postby Rick Deskins » Wed, Mar 19 2014, 10:19AM

We need more info from you. After you get the crash, please go directly to the Windows Event Viewer {Start, Right-Click on Computer, select Manage (wait for dialog), Expand the Event Viewer tree, then Windows Logs, then select Application (wait for it to populate)} and give us all the details of the newest error listed (double click to open the error). What type of video card to you have?
Rick Deskins
eCabinet Systems Programmer
Dell Precision / Xeon E3-1240 / 8GB RAM/ AMD FirePro V4900

Steve Detina
Junior Member
Posts: 74
Joined: Wed, Jul 20 2005, 7:29AM
Company Name: Silhouette Custom Cabinets
Country: CANADA
Location: Hamilton, Ontario

Re: eCab Printing in Cabinet editor.

Postby Steve Detina » Tue, Mar 25 2014, 8:13AM

Is this the info that you are alooking for:

+ System

- Provider

[ Name] Windows Error Reporting

- EventID 1001

[ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-03-25T13:09:08.000000000Z

EventRecordID 55355

Channel Application

Computer pc01

Security


- EventData

15356017
22
FaultTolerantHeap
Not available
0
ECABINETS.exe
6.0.101.0
530CB189
ffffbaad






C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTH1ED1.tmp\fthempty.txt


0
a3da1eb4-b41e-11e3-b705-64315036311f
0

Rick Deskins
Thermwood Team
Posts: 828
Joined: Tue, May 17 2005, 12:47PM
Company Name: Thermwood
Country: UNITED STATES
Location: Thermwood

Re: eCab Printing in Cabinet editor.

Postby Rick Deskins » Tue, Mar 25 2014, 8:17AM

That is the info under the Details tab. Can you give the text that is under the General Tab?
Rick Deskins
eCabinet Systems Programmer
Dell Precision / Xeon E3-1240 / 8GB RAM/ AMD FirePro V4900

Steve Detina
Junior Member
Posts: 74
Joined: Wed, Jul 20 2005, 7:29AM
Company Name: Silhouette Custom Cabinets
Country: CANADA
Location: Hamilton, Ontario

Re: eCab Printing in Cabinet editor.

Postby Steve Detina » Tue, Apr 01 2014, 2:28PM

Log Name: Application
Source: Microsoft-Windows-Security-SPP
Date: 14-04-01 3:24:14 PM
Event ID: 903
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: pc01
Description:
The Software Protection service has stopped.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
<EventID Qualifiers="16384">903</EventID>
<Version>0</Version>
<Level>0</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-01T19:24:14.000000000Z" />
<EventRecordID>55679</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>pc01</Computer>
<Security />
</System>
<EventData>
</EventData>
</Event>

Steve Detina
Junior Member
Posts: 74
Joined: Wed, Jul 20 2005, 7:29AM
Company Name: Silhouette Custom Cabinets
Country: CANADA
Location: Hamilton, Ontario

Re: eCab Printing in Cabinet editor.

Postby Steve Detina » Tue, Apr 01 2014, 2:30PM

Log Name: Application
Source: Application Error
Date: 14-04-01 3:29:32 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: pc01
Description:
Faulting application name: ECABINETS.exe, version: 6.0.101.0, time stamp: 0x530cb189
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc015000f
Fault offset: 0x00084671
Faulting process id: 0x141c
Faulting application start time: 0x01cf4de08d3554e2
Faulting application path: C:\Program Files (x86)\Thermwood\eCabinet Systems\ECABINETS.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: f2b766d8-b9d3-11e3-816a-64315036311f
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-01T19:29:32.000000000Z" />
<EventRecordID>55683</EventRecordID>
<Channel>Application</Channel>
<Computer>pc01</Computer>
<Security />
</System>
<EventData>
<Data>ECABINETS.exe</Data>
<Data>6.0.101.0</Data>
<Data>530cb189</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.18247</Data>
<Data>521ea8e7</Data>
<Data>c015000f</Data>
<Data>00084671</Data>
<Data>141c</Data>
<Data>01cf4de08d3554e2</Data>
<Data>C:\Program Files (x86)\Thermwood\eCabinet Systems\ECABINETS.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>f2b766d8-b9d3-11e3-816a-64315036311f</Data>
</EventData>
</Event>

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Scott G Vaal
Thermwood Team
Posts: 1741
Joined: Tue, May 17 2005, 12:44PM
Company Name: Thermwood Corporation
Location: Thermwood Corp: Dale, Indiana
Contact:

Re: eCab Printing in Cabinet editor.

Postby Scott G Vaal » Wed, Apr 02 2014, 10:17AM

Steve,

Just want to let you know that I sent you a PM.
Regards,

Scott Vaal
-Thermwood/eCabinet Systems-
Dell Precision / Xeon E3-1240 / 8GB RAM /NVIDIA Quadro K2000


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