XSurf Utility

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Blair Courtney
New Member
Posts: 2
Joined: Fri, Oct 03 2014, 8:40AM
Company Name: Misani Custom Design
Country: CANADA

XSurf Utility

Postby Blair Courtney » Thu, Oct 16 2014, 7:21AM

Hello All,

I am receiving a "runtime error '5'" when I try to run my xsurf utility. This happened in September and I had to reinstall Thermwood program.
Any help would be greatly appreciated.

Thanks in advance!

User avatar
Brad McIntosh
Guru Member
Posts: 484
Joined: Wed, May 18 2005, 6:59PM
Company Name: CNC Automation
Location: St. Zotique, Québec, Canada
Contact:

Re: XSurf Utility

Postby Brad McIntosh » Mon, Oct 20 2014, 8:32AM

Blair,

X-Surf is a CNC Automation product that was distributed to Canadian client's BEFORE Thermwood introduced their own integrated FLYCUT program in the more recent THM control systems. Unfortunately the THM FLYCUT utility is not available for older generation controllers.

As you know, we are looking into your company's sudden issue with the utility and we hope to be able to find out what has changed in your older generation THM environment that could be causing the strange error. The error you are having has not been encountered before and we are trying our hardest to find the cause and a solution.

We will be continuing to communicate you via our ongoing email thread.

Regards,

User avatar
Brad McIntosh
Guru Member
Posts: 484
Joined: Wed, May 18 2005, 6:59PM
Company Name: CNC Automation
Location: St. Zotique, Québec, Canada
Contact:

Re: XSurf Utility

Postby Brad McIntosh » Tue, Oct 28 2014, 8:58AM

Just an update...

Blair appeared to be having other issues that pointed to a hard disk drive issue. The hard drive was replaced and a special modified version of XSurf with some additional error trapping/reporting code was sent and installed. So far so good - no errors reported and the client is surfacing once again.


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