Great Support

Discuss Thermwood 3-axis Machinery, Controller, and Software.

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Wayne Adelkopf
Junior Member
Posts: 45
Joined: Sat, Nov 28 2009, 8:19AM
Company Name: Noble Woodworks Inc.

Great Support

Postby Wayne Adelkopf » Wed, Oct 19 2011, 3:42PM

Just want to give a shout-out to Mike in support.
Although it cost me $1,200 for a new Seimens spindle control module, I had minimal downtime. Mike diagnosed the problem quickly, overnighted the new part, I was guided through installing the new controller this morning (thanks Carl). Total downtime was less than 4 hours.

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