Thermwood 2001 can be purchased through the upgrade Services
Department
for $2,500 or, if you are already on the Advanced Support Program,
you receive it for free.
Utilizes
the Windows™ 2000 operating system.
File
Handling functions refined so that they are more robust and
user friendly.
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The
file transfer option no longer exists. This feature has
been incorporated into the copy file option. This allows
copying "To" and "From" any valid mapped
drive on the SuperControl, including Network drives.
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The
Change Directory option no longer exists. Directories can
now be selected and automatically changed in one direct
step from the file loading dialog box.
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Allows
unlimited multi-deep directories.
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Full
support of long filenames.
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Allows
multiple file selection for Copying files and Locking files.
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Virtual
Service
A
system called "Virtual Service" is provided for all
members of the Advanced Support Program. "Virtual Service"
is a powerful audio and video link, using a standard phone line,
between the customers 91000 SuperControl and the Thermwood service
department. When the "Virtual Service" link is established,
the customer can see and talk to the Thermwood service technician
and the service technician can see, not only the customer, but
also all of the critical parameters of the control.
This
list is just some of what Thermwood can do with Virtual Service:
Virtual
Service essentially gives the service tech. as much information
as standing in front of the customer's control itself. Through
this link, the control can be diagnosed in real-time while programs
execute and corrections made. Programming errors can be found
and corrected, and mechanical problems communicated. Customers
can typically handle many mechanical problems if they are shown
what to do, so videos showing how to perform many functions
can be launched by Thermwood to be viewed by the customer. "Virtual
Service" can effectively handle most difficulties and problems
that occur. It reduces service cost but retains highly qualified
service people. It provides
service in minutes instead of days or weeks, reducing both downtime
and frustration.
NOTE:
A
standard phone line must be available to the machine for the
Virtual Service feature to work. (Thermwood recommends a dedicated
line.)
Privacy
Note:
For
anyone concerned with privacy, let me stress to you that Thermwood
cannot automatically link up to your Control. It is a "one
way service" which can only be initiated by the customers
themselves when they deem it necessary. Even after a call has
been connected, Thermwood does not have the ability to automatically
link back to the Control. This feature has been created for
the purpose of helping to prevent costly service trips and minimizing
possible down time. It has not been created to be "Big
Brother" watching over you. If you have any other privacy
concerns, please call and talk to the Advanced Support Administrator.
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Path
location for Sub-Programs can now be defined within a part
program.
Background
color for the Part Program Color Display is now user selectable.
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System
Restore CD-ROM.
A
Restore CD comes standard with all new machines and upgrades
to Thermwood 2001 software. (Requires a CD drive on the
control.)
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Gives
the ability to automatically recreate the original hard
drive, or a new hard drive to the condition it was in when
it left Thermwood.
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With
this restore CD the customer should be able to have a restored
or new hard drive up and running in approximately thirty
minutes.
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Multiple
Language Support.
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