error with new update

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JR Allen
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Posts: 84
Joined: Sun, Mar 16 2014, 1:48PM
Company Name: JRs Woodworx
Country: UNITED STATES

error with new update

Postby JR Allen » Tue, Nov 29 2022, 8:17PM

I've never had this happen with other updates, any info would be helpful. Thanks
error.jpg

Stuart Douglas
Senior Member
Posts: 156
Joined: Fri, Apr 10 2015, 7:57AM
Company Name: Bergman Custom Casework LLC
Country: UNITED STATES

Re: error with new update

Postby Stuart Douglas » Wed, Nov 30 2022, 9:52AM

Also, The update page on the thermwood site is still showing the old date and the download file is the old file as well? Not sure where even to get the new update otherwise. :?
_____________
Win 10 Pro 64 bit on MSI Z390M Pro4
Intel core i7 9700KF 3.6GHz (OC 4.2Ghz)
32 gig RAM, NVIDIA GeForce GTX 1050 Ti
NVME SSM2HD 1TB NTFS

Clint Buechlein
Thermwood Team
Posts: 693
Joined: Fri, May 15 2015, 1:21PM
Company Name: Thermwood Corp
Country: UNITED STATES

Re: error with new update

Postby Clint Buechlein » Wed, Nov 30 2022, 3:30PM

JR Allen wrote:I've never had this happen with other updates, any info would be helpful. Thanks
error.jpg
Try redownloading the installer, in the event the download was corrupted. Also make sure to right click and Run as Administrator on the downloaded file just to make sure it isn't permission related.
Stuart Douglas wrote:Also, The update page on the thermwood site is still showing the old date and the download file is the old file as well? Not sure where even to get the new update otherwise. :?
As far as we can see and others have reported the update is good and live. Make sure when you go to the update page to refresh it in the event your browser is storing the old page in cache. If you are using Chrome you can press CTRL+F5 to force a refresh.

-Clint-

JR Allen
Junior Member
Posts: 84
Joined: Sun, Mar 16 2014, 1:48PM
Company Name: JRs Woodworx
Country: UNITED STATES

Re: error with new update

Postby JR Allen » Wed, Nov 30 2022, 7:39PM

Got it to install from the site, thanks for the help

Stuart Douglas
Senior Member
Posts: 156
Joined: Fri, Apr 10 2015, 7:57AM
Company Name: Bergman Custom Casework LLC
Country: UNITED STATES

Re: error with new update

Postby Stuart Douglas » Thu, Dec 01 2022, 8:03AM

Clint Buechlein wrote:
Stuart Douglas wrote:Also, The update page on the thermwood site is still showing the old date and the download file is the old file as well? Not sure where even to get the new update otherwise. :?
As far as we can see and others have reported the update is good and live. Make sure when you go to the update page to refresh it in the event your browser is storing the old page in cache. If you are using Chrome you can press CTRL+F5 to force a refresh.

-Clint-
That was the solution! Thanks!
_____________
Win 10 Pro 64 bit on MSI Z390M Pro4
Intel core i7 9700KF 3.6GHz (OC 4.2Ghz)
32 gig RAM, NVIDIA GeForce GTX 1050 Ti
NVME SSM2HD 1TB NTFS

Sarah Jeffries
New Member
Posts: 8
Joined: Tue, Jul 07 2020, 1:32PM
Company Name: Millmade Inc
Country: UNITED STATES

Re: error with new update

Postby Sarah Jeffries » Thu, Dec 01 2022, 11:13AM

After downloading and then running as administer I'm getting a window that says "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Clint Buechlein
Thermwood Team
Posts: 693
Joined: Fri, May 15 2015, 1:21PM
Company Name: Thermwood Corp
Country: UNITED STATES

Re: error with new update

Postby Clint Buechlein » Fri, Dec 02 2022, 3:56PM

Sarah Jeffries wrote:After downloading and then running as administer I'm getting a window that says "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
Sarah,

Do you have eCabinets User Data Path set to a network location? If so you need to run the registry edit on the eCabinets download page.

-Clint-


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