initial software installation

[Ben Massey]

I was at a woodworker show a few months ago and went to the thermowood booth. I signed up to get a copy of the ecabinest software. When I recieved it I tried to install it, and couldn't. I was told by a IT professional that it was an update and not the actual software. I was told that I would be receiving the software. It that true, and if so how to I install the software to make it work on my computer.

thanks

[Michael Yeargain]

Ben Massey,

Welcome to the forum.

If you recieved a cd from Thermwood, and it was a e_cabinets system cd then it is the program itself. You should be able to place it in the cd player and it should boot automaticlaly. I don't believe an update cd was sent out at any time.

You will need an internet connection to complete the instalation, and then download the build from the updates section here. http://downloads.thermwood.com/eCabinet ... Build3.exe

I don't think your IT person has enough knowledge about this software.

If you have any problems with installation ring back in and we will be glad to help.

Thanks

[Perry Pravettone]

I was at a woodworker show a few months ago and went to the thermowood booth. I signed up to get a copy of the ecabinest software. When I recieved it I tried to install it, and couldn't. I was told by a IT professional that it was an update and not the actual software. I was told that I would be receiving the software. It that true, and if so how to I install the software to make it work on my computer.

thanks

Hi Ben,

Welcome to the form. I did a search and came up with tread.

http://www.thermwood.com/forums/viewtop ... light=glue

I know theres a lot more on the subject but this one should help you.

As far as the cd it is the right disk all updates are done on line.

Good luck,
Perry Pravettone

[Kerry Fullington]

Ben,
All of the disks I receive from eCabinets are the \"Software Installation Disks\". If your computer only has 256mb of RAM or something like that , the software won't install.
What are the specs of the computer you are trying to install on and what kind of error messages do you get if any, when you try to install?

Kerry

[Dean Fehribach]

Ben,

Legitimate eCabinet Systems CD's are not distributed in any means other than direct mailing to you, with the exception of foreign countries where distribution is handled by Thermwood's local distributors.

As Kerry indicated, all legitimate eCabinet Systems CD's are full installation CD's. Software updates are delivered only via downloads from the Internet.

Activation codes for the software are delivered via email only, naturally separate from the disc.

If you want help from forum members, you need to provide your computer specs and any error messages you receive. Otherwise, you can call our support hotline at 877-880-4638, toll-free.