Can't verify registration

Patrick Campbell · Post by **Patrick Campbell** » Wed, Nov 21 2007, 10:05AM

Hi, I'm one who missed the update and got locked out of E cabs. I have since downloaded the update but when I try to open E cabs it needs to verify my registration. The problem is it can't verify for some reason I have contacted tech support and they told me to disable my firewall which I did to no avail. I have turned off everything I know to turn off that would prevent communication between the two computers and still nothing. Any ideas as to what could be the problem? I really need to access some old job files and have a presentation ready for next week so any help or advice you could share with me would be much appreciated.

Justin Melhiser · Post by **Justin Melhiser** » Wed, Nov 21 2007, 10:19AM

Patrick
I am checking to see what else would be stopping your computer from verifing the reg code. I will let you know what I find out.

DanEpps · Post by **DanEpps** » Wed, Nov 21 2007, 10:19AM

Make sure you are using exactly the same email address that you initially registered with.

Justin Melhiser · Post by **Justin Melhiser** » Wed, Nov 21 2007, 10:37AM

Patrick
I want you to open your Internet explorer, then try to verify ecabinet system. Sometimes there is a setting for the internet explorer that will not allow a software to open it. If this is the case we might be able to get around it by opening the explorer before hand.

Patrick Campbell · Post by **Patrick Campbell** » Wed, Nov 21 2007, 11:09AM

Justin, I tried opening IE and turned off my firewall/anti virus and tried again with the same results.

Justin Melhiser · Post by **Justin Melhiser** » Wed, Nov 21 2007, 11:24AM

Patrick
Do you have dial up or DSL?

DanEpps · Post by **DanEpps** » Wed, Nov 21 2007, 11:29AM

Another thing is to make sure you download and save the update file locally before running it. If you try to run it from the website it has been known to cause problems.

Patrick Campbell · Post by **Patrick Campbell** » Wed, Nov 21 2007, 11:40AM

I'm on dial up. I downloaded the update using firefox and a down load manager would this affect anything? I also saved it to my documents and ran the update from there. Thanks guys I really appreciate your helping me out.

DanEpps · Post by **DanEpps** » Wed, Nov 21 2007, 12:10PM

As long as it downloaded without problems and is saved locally, it should be okay.

I think where Justin was going is to make sure you have a dialup connection established before trying to verify the registration.

Justin Melhiser · Post by **Justin Melhiser** » Wed, Nov 21 2007, 1:07PM

Patrick
I tried to call you a little bit ago, I was not able to leave a message. Would you PM me or email me your contact information so I can give you a call.