Hardware database update failed

[Brent Pister]

Downloaded ecabs to new computer. When I try to run system, the message "hardware database update failed" pops up. Tried to reload program but get the same message.
What would be the fix.

Thanks
Brent

[Scott G Vaal]

I will assume that the new PC has Windows 8 or 8.1. If so, try doing the following:

> Go to Control Panel, Programs and Features, then select Turn Windows features on or off.
> Now, in the Windows Features dialog, Check on the .NET Framework 3.5 (includes .NET 2.0 and 3.0) option (see attached picture), then select OK. Download the required files and let it install.
> Re-run the eCabinet Systems install and choose the Repair option.
> Launch eCabinet Systems and see if the issue is resolved.

Windows Features1.jpg (42.35 KiB) Viewed 5044 times

[Brent Pister]

Thanks for the fast response, Scott. That worked perfectly

Brent

[Scott G Vaal]

Brent,

Glad it got you going. Thank you for the feedback.