eCab Printing in Cabinet editor.

[Steve Detina]

Hello folks,

Since the new build I have been having problems printing in the cabinet editor. If I open a cabinet and try to print it in the cabinet editor eCab stops working. I have to restart it every time.

The same thing happens when I try to create a room and then place the cabinets in the room and try to print, eCab will stop working.

Now if I take that room into presentation view and try to print it works and the image prints, but eCab will stop working when I try to exit prsentation view.

Same printer for last two years. All drivers are up to date. No issues printing with any other software.

Any Ideas.

Thanks in advance.

Steve

[Rick Deskins]

We need more info from you. After you get the crash, please go directly to the Windows Event Viewer {Start, Right-Click on Computer, select Manage (wait for dialog), Expand the Event Viewer tree, then Windows Logs, then select Application (wait for it to populate)} and give us all the details of the newest error listed (double click to open the error). What type of video card to you have?

[Steve Detina]

Is this the info that you are alooking for:

+ System

- Provider

[ Name] Windows Error Reporting

- EventID 1001

[ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-03-25T13:09:08.000000000Z

EventRecordID 55355

Channel Application

Computer pc01

Security


- EventData

15356017
22
FaultTolerantHeap
Not available
0
ECABINETS.exe
6.0.101.0
530CB189
ffffbaad






C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTH1ED1.tmp\fthempty.txt


0
a3da1eb4-b41e-11e3-b705-64315036311f
0

[Rick Deskins]

That is the info under the Details tab. Can you give the text that is under the General Tab?

[Steve Detina]

Log Name: Application
Source: Microsoft-Windows-Security-SPP
Date: 14-04-01 3:24:14 PM
Event ID: 903
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: pc01
Description:
The Software Protection service has stopped.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
<EventID Qualifiers="16384">903</EventID>
<Version>0</Version>
<Level>0</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-01T19:24:14.000000000Z" />
<EventRecordID>55679</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>pc01</Computer>
<Security />
</System>
<EventData>
</EventData>
</Event>

[Steve Detina]

Log Name: Application
Source: Application Error
Date: 14-04-01 3:29:32 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: pc01
Description:
Faulting application name: ECABINETS.exe, version: 6.0.101.0, time stamp: 0x530cb189
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc015000f
Fault offset: 0x00084671
Faulting process id: 0x141c
Faulting application start time: 0x01cf4de08d3554e2
Faulting application path: C:\Program Files (x86)\Thermwood\eCabinet Systems\ECABINETS.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: f2b766d8-b9d3-11e3-816a-64315036311f
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-01T19:29:32.000000000Z" />
<EventRecordID>55683</EventRecordID>
<Channel>Application</Channel>
<Computer>pc01</Computer>
<Security />
</System>
<EventData>
<Data>ECABINETS.exe</Data>
<Data>6.0.101.0</Data>
<Data>530cb189</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.18247</Data>
<Data>521ea8e7</Data>
<Data>c015000f</Data>
<Data>00084671</Data>
<Data>141c</Data>
<Data>01cf4de08d3554e2</Data>
<Data>C:\Program Files (x86)\Thermwood\eCabinet Systems\ECABINETS.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>f2b766d8-b9d3-11e3-816a-64315036311f</Data>
</EventData>
</Event>

[Scott G Vaal]

Steve,

Just want to let you know that I sent you a PM.