Damon Nabors wrote:Its funny you talk about service...To this day I am still waiting on a quote from one company. I called them three times to remind them that I wanted an estimate. They say "Oh yea, we'll get that out in the mail for you ASAP". I am not sure what there meaning of ASAP is, but that was back in May. I would hate to see how long it would take to get a part out to someone...
If they are that good at getting you a quote so you can buy a machine, this think how great their after-sale customer service would be.
I'll bet they are still trying to figure out why their sales are so low.
I hope sometime in the near future he calls back, I would love for the salesman to come by the shop and see the Thermwood sitting there. I can tell them that Thermwoods service is so good, they can build it, ship it, provide training, and get it up and running in the length of time it takes them to print out the quote.
While we are on technical terms here's two very old ones.
What do you call a computer?
Either FRED or CEDRIC
FRED=F%^&en Ridiculous Electronic Device
CEDRIC=Complicated Electronic Device Resulting In Chaos
Rick, We got the utility service this week. The Most expensive item other than the machine for me was the utilities. New Utility Pole, 3 Phase transformer, 4\" conduit from pole to building (underground), boring under a road, trinching the conduit. Meter base, 3-phase panel, wiring, (so far we are still outside). Now lets get inside, more wiring, more conduit, 480v step up transformer from 208v. I'm sure there is something I have left out. I think the utilities tally is up to $7,000 at this point.
Any way, Hell, it's only money. A little hard work and time, we make it back.
Seems like there is a country song that said something about luggage racks and dying or something like that.........Can't take it with you.
Well, I got back from 3-axis Machine training last week. That was very intense, a lot to absorb in one week. The Thermwood Tech showed up this past Monday and started setting up \"THE MACHINE\". By the end of Tuesday morning we were cutting dovetail drawers and cabinets. The Tech. left this morning and I was flying solo. No problems so far. The new toy cuts great. I just have to get the settings dialed in. Any suggestions or tricks of the trade from you veterans out there would be greatly appreciated. I hate learning the hard way.
And I would like to say thanks to the Thermwood Team in Dale, In. As always, you guys and gals provide superior customer service.
