Thermwood / eCabinet Systems

Ok, so I'm a little green when it comes to CNC stuff. My tool life expired and deleted all the settings, I went through and put in the values i knew i for sure: tool length, diameter, and daylight; but when the head starts to drop to cut it stays about 8 inches above the material I'm trying to cut ...

Which HASP update would I need to run? The one that was for SP2? Sorry, I'm kind of new to this.

Recently Mastercam v9.1 was moved onto my account from another account on the same computer, now I'm unable to "Import sheets from nesting session" and under the parts tab I can't "Save list as library" or "Load part library". I've also tried to create a new sheet and then export it to a library but ...