Loading build 4

Bruce Koch · Post by **Bruce Koch** » Wed, Jul 18 2007, 11:14AM

I downloaded the update and when it wants to install using install wizard I get a message stating that its going to remove everthing. How should I handle this?

Thanks Bruce

Al Navas · Post by **Al Navas** » Wed, Jul 18 2007, 12:28PM

Bruce,

1. Are you trying to install from CD, or from a location on the hard disk drive?

2. The Build 4 installation should not give this message, as far as I know. Did you download via dialup, or via DSL or higher? Something funny has happened, I think, unless you are using Vista, in which case I have NO idea.

3. Have you tried to download and install again?

4. Are you using WinXP or Vista?

Need a little more info to help you troubleshoot this issue. Please let us know.

Al

Bruce Koch · Post by **Bruce Koch** » Wed, Jul 18 2007, 1:26PM

Al

I have a dell with window xp pro . I downloaded version 5.1 build 4 with dsl connection several times and always get the same message. My current version is 5.1 build 3. Tried shutting everything own still no luck.

Bruce

Justin Melhiser · Post by **Justin Melhiser** » Wed, Jul 18 2007, 1:58PM

Bruce

I will call you in just a minute to go over some things and get your eCabinets updated to build 4.

Thank You
Justin

Bruce Koch · Post by **Bruce Koch** » Wed, Jul 18 2007, 2:54PM

Thanks Justin

Gail Oyer · Post by **Gail Oyer** » Sat, Jul 21 2007, 4:08PM

Bruce,
Were you able to update to build 4, and if so, how? I also have a Dell with XP Pro (running build 3), and have never had the slightest problem updating until now. I'm getting the same message you had, that everything will be removed.

Thanks, Gail

Bruce Koch · Post by **Bruce Koch** » Sat, Jul 21 2007, 4:38PM

Gail

The problem Justin said was that build 4 was partially installed and now wants to remove the partial install before it can install it. So just follow the instructions and remove what it wants to and then when you download the update instead of hitting run, save it first . Then install from the saved file. It actually was very simple.

Hope this helps Bruce

Gail Oyer · Post by **Gail Oyer** » Sun, Jul 29 2007, 4:10PM

Bruce,
Many thanks--that worked & it was easy!
Gail