software loading problems

peterachase · Post by **peterachase** » Sat, Oct 06 2007, 1:23AM

when i try to get in to ecabinets it does a systems update and when it is done it goes in to the install wizard and wants to remove itself, in the meantime i get a error message. the heading of the error is \"ecabinet systems applicationhas encountered a problem and needs to close\". im not sure what to do.
thanks

Justin Melhiser · Post by **Justin Melhiser** » Mon, Oct 08 2007, 7:29AM

Peter
What version of ecabinets do you have? If you have version 5.0 or higher try to download the update from the web. Save it to your desktop, once it is done downloading double click the update icon and run the update. If it prompts you to remove it, then do so. After this double click the update icon again and install it. Then try and open ecabinets.

peterachase · Post by **peterachase** » Wed, Oct 10 2007, 8:39PM

Mr. Melhiser, I tried what you said and it did not work, then i tried removing the whole program and reinstalling it and it still wont work. Any other ideas would be very helpful.
thanks

Michael Yeargain · Post by **Michael Yeargain** » Thu, Oct 11 2007, 6:42AM

Peter,

What are your computer specs? Operating system, video, RAM etc.

Justin Melhiser · Post by **Justin Melhiser** » Thu, Oct 11 2007, 7:53AM

Peter
Please give me a call when you get in today. I want to go over a few things and see if we can not get you up and going.