registration code generator

denny michels · Post by **denny michels** » Tue, Oct 30 2007, 8:57PM

Computer crashed and lost every program. Reloaded e-cabs on new computer with vista. Went to registration code generator to get new registration code. To get the code you need original e-mail address. Put in original e-mail address and behold, the code was sent to that address. It would be okay but i no longer have that address so i have no code. I thought maybe they would ask if i had a new address before sending code. So i need a code and ask that a change in the way the generator is run so it can send to current e-mail addresses.

Glenn Van Reason · Post by **Glenn Van Reason** » Tue, Oct 30 2007, 9:23PM

I'm sorry if this sounds rude but if you change your address then the onus is on you to inform Thermwood so they can update their database. Not only for registration codes but any comunication from Thermwood would be disrupted.

denny michels · Post by **denny michels** » Tue, Oct 30 2007, 10:01PM

Thermwood does have my present address, but the generator would not accept it. It asks for the e-mail address that i had when i first signed up for e-cabs, which was almost 3 years ago. Everything that comes back from thermwood now comes through my present e-mail.

Glenn Van Reason · Post by **Glenn Van Reason** » Tue, Oct 30 2007, 10:05PM

Ahhh thanks for claifying that Denny, yep, the code generator should update when new address is provided, you would think.
Thermwood?

DanEpps · Post by **DanEpps** » Wed, Oct 31 2007, 7:01AM

You still need to request that your registration email address be updated by Thermwood.

Justin Melhiser · Post by **Justin Melhiser** » Wed, Oct 31 2007, 8:49AM

Denny
I am going to give you a call to check your email with what I have in our system, get it changed or corrected and get you a new registration code.