registration code

Randy Gale · Post by **Randy Gale** » Fri, Nov 02 2007, 5:22PM

I've tried 3 times to use the registration code generator to get a new code for a new laptop. Each time it has said it sent one but I've yet to get one in my email. Help would be much appreciated.

DanEpps · Post by **DanEpps** » Fri, Nov 02 2007, 6:05PM

If you have changed email addresses since you registered, it most likely went to your original address.

Randy Gale · Post by **Randy Gale** » Fri, Nov 02 2007, 7:43PM

I haven't changed addresses

DanEpps · Post by **DanEpps** » Fri, Nov 02 2007, 8:14PM

Make sure it hasn't gone to your junk mail folder.

Nick M Singer · Post by **Nick M Singer** » Sat, Nov 03 2007, 12:03AM

I have also experienced a very irritating registration problem because I changed my workgroup name. Now eCabs tells me the name of the PC has changed and I must re register. This kind of thing has happened a few times for one or the other silly reason and now I can not get a new registration code because I have exceeded the max on my mail address. I can appreciate that Thermwood has a licensing problem but to call for a new registration because on changes the name of your workgroup is really stretching it!!! surely there has to be a more accurate way of determining the ID of a PC? If I sound peeved about this it is because I am, it would happen just before I have some urgent production to get out over the weekend and now can not process the files I need.

Rick Palechuk · Post by **Rick Palechuk** » Sat, Nov 03 2007, 12:24AM

I would have to agree with you on that one Nick. You should be able to cancel your old code when your having computer issues. Apparently I have a dozen codes issued to me yet I only use one. They should have it reset when you install a new build. There's obviously more to it than meets the eye.

DanEpps · Post by **DanEpps** » Sat, Nov 03 2007, 7:09AM

There are literally hundreds of identifiers in a PC--serial numbers, type and brand of every component, computer name, workgroup/domain name, date/time/timezone, logged-in user ID, and more--that make it unique to any other computer in the world.

When software is licensed to a particular computer, anything in its unique signature that changes can cause the license to become invalid.

My advice is to never make changes when you have a deadline to meet or on a weekend/holiday when Thermwood is going to be closed.

Nick M Singer · Post by **Nick M Singer** » Sat, Nov 03 2007, 9:38AM

aaaaaaaaaaaaargh!!!!!!!!!!!!!!!!!!

DanEpps · Post by **DanEpps** » Sat, Nov 03 2007, 9:47AM

Nick M Singer wrote:aaaaaaaaaaaaargh!!!!!!!!!!!!!!!!!!

I feel your pain buddy...

You might be able to get by with changing the workgroup name back to what is was. I don't know if that will work but its worth a try.

Michael Yeargain · Post by **Michael Yeargain** » Sat, Nov 03 2007, 11:04AM

Sometime ago I changed computer time and realized it effected e_cabinets. So, I changed it back and e_cabinets opened. I sure thought it would cancel altogether, but I lucked out.

Justin Melhiser · Post by **Justin Melhiser** » Mon, Nov 05 2007, 8:49AM

Randy

Did you ever get your registration codes this weekend? If not let me know via email or call me and I will get it taken care of.

Thermwood / eCabinet Systems

registration code

registration code

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