How much is too much for shipping cost?

Denis L'Heureux · Post by **Denis L'Heureux** » Tue, Nov 06 2007, 5:11PM

I normally order my stuff from Thermwood. I normally have a fair size order. This time my order is fairly small but the shipping costs nearly double my total bill. That seems a bit much, $56 shipping for a $66 order.

denny michels · Post by **denny michels** » Tue, Nov 06 2007, 9:22PM

Wow, I can understand that ordering through thermwood is one of the reasons this software is free, but that is just nuts. Better move to the states.

Glenn Van Reason · Post by **Glenn Van Reason** » Tue, Nov 06 2007, 10:27PM

To be fair we have a supplier here in Australia that has a $16-50 minimum order fee and a $15 logistics fee. Had to get one handle that was short ordered on a job, handle cost $4-80 total invoice ended up $36.30.....expensive mistake.
I think this is a general problem, not just a Thermwood one.

Post by **Jason Susnjara** » Wed, Nov 07 2007, 8:55AM

Hi Denis,

Shipping goes by weight plus since you are in Canada there will be other duties that will occur. If you can tell me what you are wanting to order, we can look to see if there is a typo on our end.

thanks,

Mark Hesketh · Post by **Mark Hesketh** » Wed, Nov 07 2007, 11:16AM

Hey Denis... remember that it's actually much cheaper than usual with the Canadian Dollar so high right now! Order as much from the States as you can.

Denis L'Heureux · Post by **Denis L'Heureux** » Wed, Nov 07 2007, 4:47PM

Mark Hesketh wrote:Hey Denis... remember that it's actually much cheaper than usual with the Canadian Dollar so high right now! Order as much from the States as you can.

Yes but even then, it still makes no sense to have shipping fee nearly as much as the cost of the items.

Jason Susnjara wrote:Hi Denis,

Shipping goes by weight plus since you are in Canada there will be other duties that will occur. If you can tell me what you are wanting to order, we can look to see if there is a typo on our end.

thanks,

The customs/Duty is not on that yet. That will cost me another $40 to $70 at my door for UPS fees to clear customs.

What I am trying to get is this:

Post by **Jason Susnjara** » Wed, Nov 07 2007, 4:56PM

Denis,

I know that the duties have not been added yet and I do think that shipping seems high but it also looks like you are trying to order from the software and not from the website. Is this the case? If so, try adding these items to the eCabinet member store.

thanks,

Denis L'Heureux · Post by **Denis L'Heureux** » Wed, Nov 07 2007, 5:07PM

Jason Susnjara wrote:Denis,

I know that the duties have not been added yet and I do think that shipping seems high but it also looks like you are trying to order from the software and not from the website. Is this the case? If so, try adding these items to the eCabinet member store.

thanks,

That is what I was doing...I will try and go through the store and see if there is a difference.

Thanks Jason

Kerry Fullington · Post by **Kerry Fullington** » Wed, Nov 07 2007, 5:15PM

Jason,

Is the intention in the future to have the shopping cart in the software the same as the web store so that we don't have this problem?

Kerry

Denis L'Heureux · Post by **Denis L'Heureux** » Wed, Nov 07 2007, 5:21PM

Well, that looks better in some way but I can not find HF-34393502 in the store....it seems to only exist in the software. I did a search and it says item not found. I need 57 of those hinges.

The remainder looks like this (no shipping cost) That remains to be seen I guess.

Can I get those hinges in the store?

Wally Schneeberger · Post by **Wally Schneeberger** » Wed, Nov 07 2007, 8:01PM

Dennis -- I never have anything delivered UPS. Their brokerage charges are ridiculous. I ask to ship USPS and the duty charge is $5 and no brokerage. You also have to pay the GST & PST. The only way around this is to use the UPS air which is a lot more expensive but does include the brokerage charges. I'm not sure if it includes the GST also.

Denis L'Heureux · Post by **Denis L'Heureux** » Wed, Nov 07 2007, 9:14PM

Wally Schneeberger wrote:Dennis -- I never have anything delivered UPS. Their brokerage charges are ridiculous. I ask to ship USPS and the duty charge is $5 and no brokerage. You also have to pay the GST & PST. The only way around this is to use the UPS air which is a lot more expensive but does include the brokerage charges. I'm not sure if it includes the GST also.

I inquired about USPS before but it doesn't show as an option in the shopping card in the software. How do I go about getting that sorted out? On order or should I get a hold of Melanie?

Thanks Wally

Duane Marrett · Post by **Duane Marrett** » Wed, Nov 07 2007, 10:55PM

Hi Denis,

I can add the Hafele hinge HF-34393502 to the site tomorrow morning. Looks like the cost per hinge will be $.53 each or $30.13 for 57. I'll let you know when it is available to order tomorrow morning.

As for adding USPS shipping on the site, let me look into it tomorrow, and I'll let you know. If nothing else, we can probably ship USPS from a phone/email order.

Starting with Version 6.0 of eCabinets, all component ordering will be done through the Member Store (we are adding quite a few new features to go along with this). This will help us keep a more up-to-date product and pricing listing.

Denis L'Heureux · Post by **Denis L'Heureux** » Wed, Nov 07 2007, 11:00PM

Thanks Duane. I appreciate this.

Cheers

Wally Schneeberger · Post by **Wally Schneeberger** » Thu, Nov 08 2007, 12:05AM

Denis L'Heureux wrote:Thanks Duane. I appreciate this.

Cheers

Yes -- Melanie has done this for me previously. I think if a US company wants us Canadians to order from them then they should realize what our costs really are. UPS are the biggest rip offs of Canadians that there is. A lot of company's don't know how much brokerage fees are through UPS. This is a big deterrent to ordering through the program.

Thermwood / eCabinet Systems