Who do I contact?

[Denis L'Heureux]

I used to get a confirmation my order was received at Thermwood but this time I didn't. I was confirmed it was sent and I have a confirmation number for that. I normally contact Melanie to get my order shipped USPS vs UPS. It seems Melanie is our of office for an extended period of time. The 2 email addy left by here are un-reachable and keep bouncing back to me as "Undeliverable". This order was placed Sunday and should have been processed Monday. I don't want this sent UPS and I have to act on this before it is sent.

Who should I contact for this?

Thanks

[Kerry Fullington]

Dennis

This is the information I got via email for alternate contacts while Melanie is out.

Please email
jessy.vanwinkle@thermwood.com or enubelhor@thermwood.com for further
assistance. You may also call 800-533-6901 and ask for Erin or Jessy.

Kerry

[Justin Melhiser]

Denis
I forwarded this information to Jessy and Erin.

[Denis L'Heureux]

Thanks Kerry and Justin

I called just now and was talking to Erin who informed me Justin had forwarded the email to her. I really appreciate the help.

Cheers

[Jay Arkuszeski]

I've been having a lot of trouble getting a response from Erin or anyone about a problem I have with a Conestoga drawer box order.

I spoke to her a week and a half ago (since Melanie was out) and she was to call me back with an answer. No call yet.

And, I also inquired about the same problem a couple days later through the store's website email address, and again at Erin's and Jessy's email addresses.

Erin's bounced, Jessy's and the store's did not, but still no replies.

Is Thermwood closed for Easter vacation ?

--Jay

[Dennis Palmer]

Hello Jay,

I'm not sure why you haven't been contacted, but it is unusual. Thermwood was closed on Good Friday, but will back to work in the morning. I'll notify the manager and/or the V.P. of the eCommerce Dept. to resolve your problem upon my arrival. I'm sorry you're having difficulties.

Happy Easter

Dennis Palmer
V.P. Sales
Thermwood Corporation

[Jay Arkuszeski]

Thanks Dennis.

It is unusual, that's why I posted here.

Maybe Melanie should never be allowed to take time off

--Jay

[Justin Melhiser]

Jay
I have informed Erin about your problem and someone will be calling you today. If you have any other questions feel free to call in. Thank You

[Eric Shearn]

Jay,

I apologize for any inconvenience this may have caused. Melanie should be contacting you soon, if she hasn't all ready.

Eric Shearn

[Jay Arkuszeski]

Melanie called me today and is working on my problem.

Oh, and her kids are all well now, so she's back in charge