prolblem loading

[Greg Haw]

After loading the software I had some problems within it and deleted it to reload. Now I can not reload and get a message.: The patch package could not be opened. Verify that the patch package exists and that you can access it., or contact the application vendor to verify that it is a valid windows installer patch package. I tried the rest utility from ecabinet system. Still same thing. Is there tech support or does anyone here know how to help me?

[Gary Puckett]

Greg,


go to the update and save it to your desk top.

Install the disk that was mailed to you then run the update from the desktop

Good Luck
Gary

[Greg Haw]

I can not install the disk I get this error message right from the start, before the software even begins to load.

[Gary Puckett]

Did you try going to your control panel and then to add remove programs?

Gary

[Greg Haw]

Ok, I got the reset utility confused with the update. I did download the update and was even able to install it. But still cannot install the disk. I tried the uninstall utility from control panel and I get the same error message I get when I try to install. I tried from the disk to remove the software to but no luck that way either. I even ran a registry repair utility to see if that helped.No luck though

[Justin Melhiser]

Greg
I tried to contact you this morning and was unable to leave a message. Please call me when you get a chance. Are you trying to install it on a vista machine? If so did you follow the guide lines for the installtion?

[Greg Haw]

NO I am running windows XP

[Justin Melhiser]

Greg
I am sending you a new cd so you can install the latest version of eCabinet Systems.