Forum Protocol

[Nick M Singer]

There are some items on the forum that go unresolved. Where I accept that there may be no one in the user community that may have an answer to a particular query does this mean that no one at Thermwood has an answer? Or does one no have to go and redirect the problem to Thermwood directly? Afterall it is not as if there are a flood of postings on a daily basis that these things cant get sorted out here in a public forum to the benefit of everyone.

[Kerry Fullington]

Nick,

The guys at Thermwood can correct me if I am wrong but I think the forum was intended as a user forum where users of the software communicate and help each other out. I don't think it was intended as a venue for customer support. That was to be done by phone call or through Feedback in the software. We have just been fortunate that some of the folks at Thermwood have pitched in on the forum.
I think if you truly need support fast it is always better to use feedback in the software or call support by phone or email support.

Kerry

[Nick M Singer]

Hi Kerry. I am aware of the other channels, but it struck me as rather senseless to resubmit a query to the Thermwood team when it is already here. They do often respond to problems on the forum after all. The main thing is that everyone can get to see the solution and would as a result cut down on the number of potential duplicate queries to the Thermwood support team.

[Nick M Singer]

Kerry I took your advice and put a query through via "Feedback" and have yet to receive any response. This has happened in the past and is part of the reason why I feel Thermwood people should respond here. I think it borders on the rude or dismissive that on occasion one gets no comment from the Thermwood team even if it is in the negative to postings made here that are specifically directed at Thermwood.

[Kerry Fullington]

Nick,

What problem are you having that has not been resolved? Is it a software problem or a machine problem?

Kerry

[Gary Puckett]

Nick,

I feel your frustration, but I think Thermwood has downsized due to the economical situation we are in so man power is down so if you would just post your problem some of the members may have the answer.

Gary

[Nick M Singer]

Morning guys! I posted the problem in a post below, "Duplicate left or right." I find this feature does not work on my system. I also refered back to an old problem of items losing their wall association and have never got a reply from Thermwood on this issue for 3 years now,

[Kerry Fullington]

Nick,

Post a job with a cabinet that you are having trouble duplicating left/right. (Thermwood will need this) The only problem I have had in the past with duplicate is trying to duplicate into a corner with an angled wall or on a wall with cutouts.

The problem of losing wall associations is a re-occurring one. It sometimes happens with new versions or builds. I am not seeing this problem now.

Post a job where this is happening and detail what you are doing when the cabinet or item loses it.s association.

Kerry

[Scott G Vaal]

Nick,

Sorry for your frustration. Could you please give more details as to the issues you are having. By this, I mean give us detailed steps that can reproduce the issue. Maybe: give us a job with the cabinet you are trying to duplicate left or right already placed in it and what you do step by step to get the problem. Also give me your scenario that looses the wall association (again, a job with steps would be great). This may frustrate you that I am asking you for this information, but with out it, we are at a loss. If I can reproduce it, then I can have the programmers look into fixing it. Please get me this information and I will personally look at it.

[Nick M Singer]

Hi Scott n' Kerry. I have worked out why the "duplicate" feature is not working in this case. It is because the cabinet was sitting on a "loose base" or plinth. If I try to duplicate the cabinet without the base installed it works. Whilst discussing this issue it occured to me that as eCabs does not have a copy/ paste function for cabinets it would be useful to have the ability to specify how many units you want duplicated Left or Right, so instead of filling all the available space with the same cabinet you could enter a value first and specify one or two etc. As far as wall associations are concerned this happens all the time, you place a unit into a room with "align to back" as the place mode, then when you pull up into elevation the unit is not visible so you go back into plan and associate the unit to the wall. Then maybe you shift it a bit left, and go back into elevation the unit is gone again. This happens all the time making the program very cumbersome and VERY VERY SLOW to work with. I can not believe I am the only one experiencing this! There are many irritating faults like this that impair the design speed of an otherwise very powerful app, I have brought some of them up and there are others, but they should be rectified before more features are added.

[Kerry Fullington]

Nick,

You still need to post one of your jobs that you are having these problems with and give specific instructions how to re-create the problem IE
I selected cabinet #XXX and tried duplicate left and this is what happens or I have cabinet #XXX associated to wall X and when I select that cabinet and move it X distance in Free Style using the left arrow key it loses it's wall association.

This is the best way to get your problem solved. The programmers could spend many hours trying to re create the scenarios you already have.

Kerry

[Scott G Vaal]

Nick,

As we have mentioned before, we can talk about an issue you are having all day long, but if we cannot reproduce it here, it will not get fixed. I have tried to reproduce what you are talking about with the duplicate left/right and cannot repro your issue (even with a detached toe base below the cabinet). There are countless combinations that could be done here and for me to take the time to try and find your exact scenario makes no sense, and even if I think I’ve found it, it may not fully cover your scenario. So, If you have a job that causes an issue, get it to us and we will try to reproduce it, and if we do, we will try to get a resolution for it.

As far as your association to walls issue, again, I cannot reproduce this. This could possibly be something procedural that you are doing that is causing it, but maybe not. It is best to ensure that the yellow search wireframe box is clearly separated from the green placement wireframe box and buried into the wall half way or slightly more before clicking to place the cabinet (see attachment). If I do this, I do not have any issue with it being associated. Then if I place other cabs beside it with align to back still on, they will also be associated to that wall. If you can give me some steps to reproduce this, I will surely try to get it resolved.

[Nick M Singer]

Morning folks. I have played with the duplicate feature some more and it is definately not 100% I created a single wall and place a single cabinet against it extreme left, I then selected and duplicated right, I first get a message up that says "Nothing found to the right of the cabinet. Exceeded Search Limit" Accepting that there is indeed nothing to the right of the cabinet I press OK and the program thinks some and generates a whole bunch of cabs flying past the extents of the wall. As far as reproducing the losing wall association issue is concerned I can not see that I am doing anything other than taking a unit into a room, placing it against a wall as Scott recommends, take the drawing into elevation (the cabinet is there, take it into plan, add another cabinet or what ever, shift cabinet a little left, pull drawing back into elevation, presto cabinet gone!!! All pretty standard stuff, This happens with all objects and all the time. I have created a small job where both issues occur and conclude that is because the base/loose plinth was made by modifying a cabinet and rotating it onto its back. The base loses its wall association all the time and if I try to duplicate the cabinet above it it hangs the program. You may well say "so dont make cabinet bases with rotated modified cabinets", but within the paradigm of the program, why not?
I have attached a file that replicates both issues.

[DanEpps]

I have created a small job where both issues occur and conclude that is because the base/loose plinth was made by modifying a cabinet and rotating it onto its back. The base loses its wall association all the time and if I try to duplicate the cabinet above it it hangs the program. You may well say "so dont make cabinet bases with rotated modified cabinets", but within the paradigm of the program, why not?
I have attached a file that replicates both issues.

Why not use the standard detached toe instead of modifying a cabinet and rotating it? When you use your method, you are stacking two base cabinets, causing undesired results.

[Nick M Singer]

Dan I will replace my base with the standard detached toe as recommended, however this problem points to issues within the program that need to be addressed. There is all sorts of clunky behaviour in eCabs where objects dont behave the way they should. There is nothing wrong with what I have done and it should work afterall.