Re-installing ecabs

[Jeff Christenson]

I posted a question about an error message on Sat 8-29. I cannot open up any existing jobs in the custom layout room. I was wondering if reinstalling ecabs would fix my problem. If so, how would one go about that? Would you just insert the latest version 5.2 CD and then go back to all of the build upgrades? What if I dont have every build upgrade, can they still be downloaded? Any help would greatly be appreciated. The shop has been very slow this summer but now I finally have some jobs to create but the program wont allow it. I could build one kitchen on the computer but I would not be able to close that job and get it back again. Any suggestions?

Thank you,
Jeff CHristenson

[Rick Palechuk]

Have you made any changes to your computer?
Have you opened and closed your job files successfully in the past?
Will E-cabs start now? If so, can you work in any of the editors?

[Jeff Christenson]

I did install a new trend micro security pro software and did run a window washer. I have run the window washer before and never had problems. Yes I can work in the other editors and yes the jobs have been open and closed successfully for years. My daughter suggested going back to a restore point.

Thank you!!

[Rick Palechuk]

The security settings of the new software might be blocking the job file suffix (esj).

[Jeff Christenson]

Thank you, I will look int that!

[Jeff Christenson]

I turned off my virus protection and it fixed the problem. Now I just need to figure out how to tune the virus protection to run with ecabs.

Thank you so much!