Error 1326

[James Ringgold]

I just downloaded 6.0 build 1 and when I try to install I get the following message:

Error 1326. Error getting file security:
C:\Programdata\Documents\GetLastError: 5

In the InstallShield Wizzard, under Status, it shows 'Creating Folders'

I know error1326 has to do with folder rights. I have tried to install as the Administrator and I have full right to the ProgramData and the Program Files folders as well as all subfolders.

I have attached the Error Log.

Any ideas?

Thanks, Jim

[Ryan Callahan]

Jim,

Error 1326, now that is a new one on us as we have not encountered this error before.

First of all, what Log File do you have, as it is not attached.

Second, can you open your application log and send us the error in there. Specifically any line numbers if available.

Third, if you want to do this, run the installation using some command line flags and send us this log file for review. I have listed below the command line for creating this file, assuming it is running from your desktop.

Hopefully one of these options will be able to help identify your problem.


Start->RUN, cmd.exe (This should open a command prompt located in the user directory)
Type the following command in this window:

• cd desktop
  V6Build1Setup1h.exe /V"/L*v v6install_log.txt

This will run the installation and create a text file that can be sent back to us for review.

[James Ringgold]

v6install_log.txt

(2.58 MiB) Downloaded 377 times

Hi Ryan, here is the log file you asked for.

Thanks, Jim.