Q core update crashes on

David Giesbrecht · Post by **David Giesbrecht** » Wed, Feb 15 2017, 1:40PM

We just paid the bucks to update our CS45 to the latest Q core 9.1.4. Lots of awesome features that we have been missing from 8.1.1. However one of the features doesn't seem to work right. The replace tool while cutting crashes. We hit Pause then replace tool, the machine comes back drops the tool, we put in a new tool and it opens the new diameter dialog then tries to open the measure tool and crashes with an AFL error. Has anyone else had this problem? Is it a software or hardware issue on our machine?

Clint Buechlein · Post by **Clint Buechlein** » Wed, Feb 15 2017, 2:00PM

David,

First thing I would recommend, go to Control Options, Communications, and Check for Updates, current version is 9.2.2. Update and see if that corrects it. It may not, but it doesn't hurt to be up to date. Is it crashing as in THM crashes and shuts down, or does it give an error message on an AFL statement? If its an error message, take a screenshot of the machine showing the error message and the AFL statement its on. If its the software itself crashing and shutting down, does it give you an opportunity to send in a crash report?

-Clint-

Thomas strembitsky · Post by **Thomas strembitsky** » Thu, Feb 16 2017, 12:22PM

I've had the same issue happen and ive avoided doing that since. please let us know if its fixed now

Thomas strembitsky · Post by **Thomas strembitsky** » Thu, Feb 16 2017, 12:55PM

here is what happened when I did a few months back if it helps

Clint Buechlein · Post by **Clint Buechlein** » Thu, Feb 16 2017, 1:39PM

Thomas strembitsky wrote:here is what happened when I did a few months back if it helps

Thomas,

Can you send me an export from Control Nesting? You can either post it here or email to cabinets@thermwood.com. Also I assume you do not have a piggyback drill?

-Clint-

Thomas strembitsky · Post by **Thomas strembitsky** » Thu, Feb 16 2017, 3:57PM

we do not have that and I emailed the cab file to you

Clint Buechlein · Post by **Clint Buechlein** » Thu, Mar 02 2017, 2:30PM

David or Thomas,

Did the update to 9.2.2 correct your issue? If not, can you get me exact steps you are doing so I can try to reproduce it here?

-Clint-

David Giesbrecht · Post by **David Giesbrecht** » Thu, Mar 02 2017, 3:51PM

Yes we are on 9.2.2 for the Q core. Please see attached photos for the steps we take.

Will try to add the next three steps next post...

David Giesbrecht · Post by **David Giesbrecht** » Thu, Mar 02 2017, 3:54PM

Final steps. See below.

After 5th step it freezes. Only way out is NC reset and start the sheet over again.

David Giesbrecht · Post by **David Giesbrecht** » Thu, Mar 02 2017, 3:57PM

Clint Buechlein wrote:Post by Clint Buechlein » Thu, Mar 02 2017, 1:30PM

David or Thomas,

Did the update to 9.2.2 correct your issue? If not, can you get me exact steps you are doing so I can try to reproduce it here?

No the update didn't fix the problem.

Clint Buechlein · Post by **Clint Buechlein** » Thu, Mar 02 2017, 4:48PM

David,

Go to the C drive and verify there is a folder named toolgrp. Must be named exactly. If there isn't a folder by that name, create a folder and try it again. If it does exist, right click and make sure it isn't set to read only. So far the only way we could get it to fail was getting rid of that folder.

-Clint-

Thomas strembitsky · Post by **Thomas strembitsky** » Thu, Mar 02 2017, 5:06PM

I checked on our machine and the folder was there and empty but it was set to read only. haven't tested tool change out though

Thermwood / eCabinet Systems

Q core update crashes on

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