error with new update

JR Allen · Post by **JR Allen** » Tue, Nov 29 2022, 8:17PM

I've never had this happen with other updates, any info would be helpful. Thanks

Stuart Douglas · Post by **Stuart Douglas** » Wed, Nov 30 2022, 9:52AM

Also, The update page on the thermwood site is still showing the old date and the download file is the old file as well? Not sure where even to get the new update otherwise.

Clint Buechlein · Post by **Clint Buechlein** » Wed, Nov 30 2022, 3:30PM

JR Allen wrote:I've never had this happen with other updates, any info would be helpful. Thanks
error.jpg

Try redownloading the installer, in the event the download was corrupted. Also make sure to right click and Run as Administrator on the downloaded file just to make sure it isn't permission related.

Stuart Douglas wrote:Also, The update page on the thermwood site is still showing the old date and the download file is the old file as well? Not sure where even to get the new update otherwise.

As far as we can see and others have reported the update is good and live. Make sure when you go to the update page to refresh it in the event your browser is storing the old page in cache. If you are using Chrome you can press CTRL+F5 to force a refresh.

-Clint-

JR Allen · Post by **JR Allen** » Wed, Nov 30 2022, 7:39PM

Got it to install from the site, thanks for the help

Stuart Douglas · Post by **Stuart Douglas** » Thu, Dec 01 2022, 8:03AM

Clint Buechlein wrote:
Stuart Douglas wrote:Also, The update page on the thermwood site is still showing the old date and the download file is the old file as well? Not sure where even to get the new update otherwise.
As far as we can see and others have reported the update is good and live. Make sure when you go to the update page to refresh it in the event your browser is storing the old page in cache. If you are using Chrome you can press CTRL+F5 to force a refresh.

-Clint-

That was the solution! Thanks!

Sarah Jeffries · Post by **Sarah Jeffries** » Thu, Dec 01 2022, 11:13AM

After downloading and then running as administer I'm getting a window that says "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Clint Buechlein · Post by **Clint Buechlein** » Fri, Dec 02 2022, 3:56PM

Sarah Jeffries wrote:After downloading and then running as administer I'm getting a window that says "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Sarah,

Do you have eCabinets User Data Path set to a network location? If so you need to run the registry edit on the eCabinets download page.

-Clint-

Thermwood / eCabinet Systems

error with new update

error with new update

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