installation problem

[Karin Sasse]

Hi

we have installed my disc on my designers laptop, Toshiba 4 Gig 512 Video card. we downloaded the update, now when we open e cabinets it hangs at the opening page where the list comes up with the things to do.
we run vista pro, and we followed all the steps to load ecabs for vista.
any help would be appreciated. thanks

Fred

[Dale Wills]

Karin,

Did you run the update before opening eCab for the first time?

Dale

[Karin Sasse]

Hi Dale

I think we opened vers 5 first it said it was out of date, and than we did the update. what do we do now?

Thanks Fred

[Dale Wills]

Karin,

I'm pretty sure I ran the update befor even opening eCabs. I may be wrong here. I tried many ways and can't remember exactly how I got it all it to work in the end. I had the update saved to my desktop. Make sure you run everything as administator (right right - run as administator).

Dale

[Karin Sasse]

thanks Dale

We can't open it now,
I don't know what to do now, maybe one of the Gurus knows?

Thanks Fred

[Justin Melhiser]

Karin
Is your version of Vista 64 bit or 32 bit? If it is 64 bit, this could be the problem. eCabinets will not run on Vista 64 bit.

[Karin Sasse]

Hi Justin

It's 32 bit Vista, it seems to hang at always the same point, uninstall,repair doesn't work either.

Thanks Fred(Karin)