CRASHING ON REGISTRATION
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Nick M Singer
- Guru Member
- Posts: 828
- Joined: Fri, Jun 17 2005, 12:23AM
- Location: South Africa
CRASHING ON REGISTRATION
Re installed Ecabs and now when I try to register the program hangs after I enter the code and connect. Any ideas?
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DanEpps
- Wizard Member
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- Joined: Thu, Jul 28 2005, 10:18AM
- Company Name: Dan Epps
- Country: UNITED STATES
- Location: Rocky Face GA
Re: CRASHING ON REGISTRATION
Did you install the latest update?
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Nick M Singer
- Guru Member
- Posts: 828
- Joined: Fri, Jun 17 2005, 12:23AM
- Location: South Africa
Re: CRASHING ON REGISTRATION
Yes indeed. We uninstalled and reinstalled with the latest build because we had a 80090016 CryptAquireContext error
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DanEpps
- Wizard Member
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- Company Name: Dan Epps
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- Location: Rocky Face GA
Re: CRASHING ON REGISTRATION
Ahhh...I think the eCabinets support folks have something for that. Was this on your ailing laptop?
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Nick M Singer
- Guru Member
- Posts: 828
- Joined: Fri, Jun 17 2005, 12:23AM
- Location: South Africa
Re: CRASHING ON REGISTRATION
Hi again Dan, No this is one of the office PCs. Would love to know what that thing is!!!
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Rick Deskins
- Thermwood Team
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Re: CRASHING ON REGISTRATION
You get the CryptAquireContext error when ever the Encryption that ecabinets did not get setup properly. Usually happens when Thmcrypt.exe (inlcuded on cd) is ran with a non-adminstrative account. Log in with an admin account and run the thmcrypt.exe from the cd.
you can also see this post.
http://www.thermwood.com/forums/viewtop ... &hilit=rsa
you can also see this post.
http://www.thermwood.com/forums/viewtop ... &hilit=rsa
Rick Deskins
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Nick M Singer
- Guru Member
- Posts: 828
- Joined: Fri, Jun 17 2005, 12:23AM
- Location: South Africa
Re: CRASHING ON REGISTRATION
Thanks Rick but the CryptAquireContext error is moot as the program had been uninstalled and the problem is that now when we try to register it on-line after reinstalling, the program hangs when connecting
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Nick M Singer
- Guru Member
- Posts: 828
- Joined: Fri, Jun 17 2005, 12:23AM
- Location: South Africa
Re: CRASHING ON REGISTRATION
NO takers on this problem????
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Kerry Fullington
- Wizard Member
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- Company Name: Double E Cabinets
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- Location: Amarillo, TX
Re: CRASHING ON REGISTRATION
Nick,
Did you make sure that eCabinets was installed while using an account with administrative rights. If not then I would un=install, delete all the files and folders that pertain to eCabinets from the c drive then make sure I was logged in as an administrator and re-install.
Rick will probably have some better info.
It would probably be worth your time to arrange a phone call with Thermwood so they could walk you through this and finally get the problem resolved. I don't know what time zone you are in but maybe you could call early morning or late at night or even in the middle of the night.
Kerry
Did you make sure that eCabinets was installed while using an account with administrative rights. If not then I would un=install, delete all the files and folders that pertain to eCabinets from the c drive then make sure I was logged in as an administrator and re-install.
Rick will probably have some better info.
It would probably be worth your time to arrange a phone call with Thermwood so they could walk you through this and finally get the problem resolved. I don't know what time zone you are in but maybe you could call early morning or late at night or even in the middle of the night.
Kerry
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DanEpps
- Wizard Member
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- Joined: Thu, Jul 28 2005, 10:18AM
- Company Name: Dan Epps
- Country: UNITED STATES
- Location: Rocky Face GA
Re: CRASHING ON REGISTRATION
I think they are GMT +2, so when it is 8am eastern US, it is 2pm the same day there.Kerry Fullington wrote:...I don't know what time zone you are in but maybe you could call early morning or late at night or even in the middle of the night...
