Caanot Start Software After Dowloading Build 8

[Thomas Moore]

Hello,

I installed build 8 today and am now unable to start the software at all. I previously had build 7 on my computer. I did not receive any errors during the download or install process so I assumed I had a clean install. I tried the fixes for the known issues described on the site. I re-installed a few times but am still unable to start the software. As soon as i click to start it I get a Windows dialog box that tells me the software has stopped working. Has anyone experienced this? Am I missing something?

By the way I am on Windows 7.

Thanks in advance

[Rick Deskins]

You will have to open the event viewer to get the error message. So try to start ecabinets and let it crash. Then get the error from the event viewer. The easiest way to do this is to select Start, then RUN. Type eventvwr.msc and press ENTER. Under Windows Logs, select Application, and then find the 'X' that details the problem.

You should be able to highlight the text in this window and then press <ctrl><C> to copy the text. Paste this into your post for review.

[Thomas Moore]

Thank you....here is the data from the event log

Log Name: Application
Source: Application Error
Date: 4/12/2012 3:41:39 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Tom-PC
Description:
Faulting application name: ECABINETS.exe, version: 6.0.80.0, time stamp: 0x4f6c93dc
Faulting module name: atioglxx.dll, version: 6.14.10.9655, time stamp: 0x4b86fe74
Exception code: 0xc0000005
Fault offset: 0x00031040
Faulting process id: 0xf3c
Faulting application start time: 0x01cd18eca7e5eabb
Faulting application path: C:\Program Files (x86)\Thermwood\eCabinet Systems\ECABINETS.exe
Faulting module path: C:\Windows\system32\atioglxx.dll
Report Id: e6ade47a-84df-11e1-a8f1-4487fcda7bdf
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-04-12T20:41:39.000000000Z" />
<EventRecordID>13615</EventRecordID>
<Channel>Application</Channel>
<Computer>Tom-PC</Computer>
<Security />
</System>
<EventData>
<Data>ECABINETS.exe</Data>
<Data>6.0.80.0</Data>
<Data>4f6c93dc</Data>
<Data>atioglxx.dll</Data>
<Data>6.14.10.9655</Data>
<Data>4b86fe74</Data>
<Data>c0000005</Data>
<Data>00031040</Data>
<Data>f3c</Data>
<Data>01cd18eca7e5eabb</Data>
<Data>C:\Program Files (x86)\Thermwood\eCabinet Systems\ECABINETS.exe</Data>
<Data>C:\Windows\system32\atioglxx.dll</Data>
<Data>e6ade47a-84df-11e1-a8f1-4487fcda7bdf</Data>
</EventData>
</Event>

[Rick Deskins]

atioglxx.dll is the dll that is crashing. It an AMD/ATI video card driver. You need to goto amd.com and download the newest driver for your video card. Once that new driver is installed, you should be able to run ecabinets.

[Thomas Moore]

Thanks very much...that did it.......