Support for the Life of Your Machine
CNC Router Service and Support
Thermwood supports its CNC routers for as long as you run them. Service, remote diagnosis, upgrades, software support and training all come from Thermwood's team in Dale, Indiana.
Contact Thermwood Service
Thermwood Technical Service: 1-800-221-3865
Machine Service and Parts Sales: service@thermwood.com
Hours: 7:00 a.m. to 4:00 p.m. Central, Monday through Friday
Service and Support Options
Machine Service and Support
Keep your Thermwood running, from remote diagnosis to repairs and parts.
Advanced Support Program
For owners of Thermwood machines with a SuperControl. Members get control software updates, Virtual Service, a control parts warranty, a machine labor warranty for U.S. customers and a discount on repair parts.
See what's included ›Virtual Service
A live audio and video link between your Ultra 6 SuperControl and Thermwood's service department. Technicians see what you see, diagnose problems in real time and walk you through repairs, often without a service trip.
How Virtual Service works ›CNC Router Maintenance/Repair
Thermwood's trained technicians help with service issues on Thermwood CNC routers. Contact the service department for help or a quote.
Get service ›CNC Router Supplies/Online Store
Order supplies for your Thermwood CNC router online.
Visit the online store ›Thermwood CNC Mobile App
Check machine status, cycle times and maintenance countdowns and request service from your phone or tablet.
See the mobile app ›Upgrades, Retrofits and Pre-Owned Machines
Extend the life and capability of your Thermwood.
CNC Router Retrofits
Upgrade an existing Thermwood with a new control, brushless AC servo drives, direct drive spindles, drill banks, tool changers, enclosures, vacuum tables and more.
See upgrades and retrofits ›Remanufactured/Pre-Owned CNC Routers
Thermwood refurbishes machines at its Dale, Indiana facility and can overhaul your older Thermwood to modern standards.
See available machines ›5 Axis Alignment Verification
A QCore routine with a Renishaw sensor that records alignment readings and compares them to default values, so operators can confirm 5-axis alignment between jobs.
Learn more ›Software and Programming Support
Help with programs, nesting and the software that runs your machine.
Software Updates
Updates for Ultra 6, QCore, Control Nesting, eCabinet Systems, LSAM Print 3D and 3-axis and 5-axis post processors.
Get updates ›Custom CNC Programming
NC code for 3-axis and 5-axis routers, including molds, fixtures and thermoformed part trimming, written in Dale or on-site.
Learn more ›Production Sharing
A directory where Thermwood owners in the eCabinet Systems network list machining services for other members, at no cost.
See Production Sharing ›Training
Hands-on training for operators and programmers.
Machine Training
Every new Thermwood system includes 5 days of hands-on training for 2 people at Thermwood's training facility, with courses for 3-axis and 5-axis operation and programming.
See machine training ›Software Training
Classes in Dale, Indiana for Mastercam Router and eCabinet Systems. Software purchases include training for one person in one class.
See software training ›Service and Support FAQ
What support comes with a new Thermwood CNC router?
Every new Thermwood system includes installation and 5 days of hands-on machine training for 2 people at Thermwood's training facility in Dale, Indiana. The Cut Center is designed to need no training, and the full course is available as an add-on. See Machine Training.
What is the Thermwood Advanced Support Program?
The Advanced Support Program is a service plan for Thermwood machines with a SuperControl. It includes control software updates, Virtual Service, a control parts warranty, a machine labor warranty for U.S. customers and a discount on repair parts.
What is Thermwood Virtual Service?
Virtual Service connects your Ultra 6 SuperControl to Thermwood's service department through a live audio and video link. A technician can see and talk with you, view the control's key parameters, diagnose problems while programs run and send videos that walk you through repairs, often avoiding a service trip.
Does Thermwood support older CNC routers?
Yes. Thermwood supports its CNC routers for their entire working life. Retrofits add new controls, drives, spindles and tooling to existing machines, and Thermwood can fully overhaul older machines at its Dale, Indiana facility.
How do I contact Thermwood service?
Call Technical Service at 1-800-221-3865 or email service@thermwood.com. Thermwood is open 7:00 a.m. to 4:00 p.m. Central, Monday through Friday.
Where can I buy supplies for my Thermwood?
Supplies are available from the Thermwood online store. For repair parts, email service@thermwood.com.
Questions About Thermwood Support?
For machine service, call 1-800-221-3865. For questions about support programs, upgrades or a new machine, call 812-937-4476 or send us a request below.
© Thermwood Corporation